Product Manager Customer Success (mfx)

At Laserhub metal is in our DNA and with our procurement platform were shaking up the traditional metal industry!

Since 2017 our team of experts has been passionately proving that our principle is well received on the market - now we want to play our part in making the entire metalworking industry digital and fit for the future. To achieve our ambitious goal we are currently looking for an oustanding

• Make your Product a success- Manage with a high scale of freedom the product life-cycle (discovery ideation prioritization delivery and follow-through) of the Customer success scope dedicated to activation retention and long-term value creation.The scope includes key areas like registration onboarding and (re-)activation; transparency & engagement (dashboards orders claims); customer-locking (loyalty systems part library); payment infra; and analytics (tracking)

• Work on the right things- Determine and prioritize the right initiatives by understanding customer pain points company strategy market trends and competitive activity

• Perform great in an A-level team- Define requirements write/communicate effective user stories and manage your scope roadmap. Work together with a cross functional team of engineers designers and metal experts to solve problems deliver new solutions and iterate existing initiatives

• Make customers the center- Engage with customers through multiple channels and serve as the customer voice inside the organization. Guarantee anoutstanding customer experience and value

• Drive growth- Monitor product performance to confirm that results meet specified requirements and objectives. Do learn and iterate iterate fast to achieve the best results

• Succeed with stakeholders- Liaise with Marketing Sales and other product teams to guarantee that the best initiatives are being built conditions for success are in place and alignment is gained across teams. Ensure the organization is prepared for successful launches

• Bachelors or an advanced degree in engineering business software development marketing data or related fields

• 3 years of experience in Software Product Management and complex web technologies ideally in the customer facing scopes of marketplaces ecommerce B2B industry or other online platforms

• Strong capabilities in funnel analysis automations customer-centric optimizations and systems integrations. Excellent analytical skills with 2 years of experience with data analysis tools for example SQL Excel data visualization/transformation pivot tables or similar. Programming and AI literacy is a strong plus

• Good written and verbal communication skills in German and English being able to interact with stakeholders inside and outside the company

• Enjoy working on a complex product while being entirely passionate for technology and the digitalization of the traditional manufacturing industry. You challenge the status quo everyday.

• Hands-on approach to find solutions and get ownership of your own work results.Feel comfortable with a fast paced and entrepreneurial environment

• By 1 month: Youve become knowledgeable to a high degree of our product details and main challenges. You already contribute in solutions refinements

• By 3 months: Youve become an important collaborator to the product lifecycle and decision-making

• By 6 months: Youve become a complete member of the team with full knowledge of your scope and shaping the future of it

• Real impact on the product not just execution: You wont just deliver features youll actively shape how we activate retain and create long-term value for our customers

• Ownership you can truly feel:No rigid processes. Youll own your scope end-to-end from discovery to delivery - with the freedom to make decisions challenge ideas and improve how we work

• International modern work environment: Work in an English-speaking diverse team and collaborate across functions in a truly international B2B setup

• Benefits that fit your life:Whether its a monthly voucher Wellpass / EGYM or other options. We offer flexibility instead of one-size-fits-all solutions

• Flexibility thats actually lived: Work remotely or from Stuttgart and shape your day in a way that fits your life

• Fast-paced but meaningful:We combine the speed of a tech startup with a product that drives real value in a long-term relevant industry