Product Manager Business Automation

We are on the lookout for a Product Manager to join our Enterprise Technology Services team on our journey to always deliver amazing experiences. This role would support senior leadership in driving high-visibility Agentic AI initiatives bridging technical product management and strategic project execution. You will lead the delivery of AI solutions tailored for People & Culture Legal and other departments. The ideal candidate navigates ambiguity effectively and transitions seamlessly between strategic oversight and detailed technical or operational deep dives. Your objective is to identify manual bottlenecks deploy automation at scale and measure the resulting operational impact.

• Define and own the strategic product roadmap for internal AI and automation tools ensuring alignment with broader business objectives.

• Assess and synthesise broad organisational challenges to identify root causes dependencies and automation opportunities.

• Lead the end-to-end product lifecycle of AI projects such as large scale AI driven agents Slack-integrated agents enterprise search and n8n workflows.

• Define track and iterate on core success metrics including financial savings hours saved ticket deflection rates and AI adoption rates.

• Facilitate cross-functional collaboration among engineering operations and senior stakeholders to manage dependencies and mitigate risks.

• Develop structured communications status updates and decision-support materials to maintain executive visibility.

Qualifications :

• Proven background in technical program management product management or strategic operations within a large enterprise.

• Pragmatic AI Advocate including daily usage of AI tools at expert level (e.g. Claude Gemini) : deep understanding and a practical ability to prototype build and automate using agentic AI focuses on business impact

• Experience managing integration of enterprise platforms such as Slack Google Workspace Workday Atlassian n8n and other enterprise grade stacks.

• Strong stakeholder management skills including the ability to influence without direct authority and ask tactful yet challenging questions.

• Demonstrated ability to define and own product KPIs (e.g. SLA adherence user satisfaction financial impact) and translate ambiguous problems into clear prioritised engineering backlogs.

• Systems Thinker: Adept at synthesising large amounts of information to navigate complex ambiguous technical dependencies and undocumented workflows.

Nice to have

• Positive Team Player: You naturally bring good vibes to the group. You focus on what is possible and actively contribute to a supportive healthy workplace.

• High Adaptability: You absorb rapid organisational change and shifting requirements with an open mind free from premature assumptions or strong judgements.

• Inclusive Mindset: You champion diversity of thought and background ensuring our internal AI solutions are built equitably for a global workforce and you work well within a culturally diverse team.

• Humble Learner: You stay humble and objective when evaluating feedback prioritising continuous improvement and team success over personal ego.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time