Process Improv Specialist II, AMXL ACES

As an EU AMXL Last Mile Process Improvement Specialist you will be the guardian of quality control at Earths most customer-centric company! More specifically you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Extra Large (AMXL) shipments. We are Amazons last mile delivery arm delivering packages and smiles to our customers everyday.

You will work with teams across Operations Learning Finance and other supporting functions in order to find defects and opportunities measure performance and track changes. You are the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability or other support need please let me know if an accommodation/adjustment would be beneficial to you during the application and hiring process. You may also reach the team directly by visiting this page: job responsibilities
Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes;
- Leading process integration efforts at our Delivery Stations (DS);
- Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens Root Cause Analysis etc.;
- Owning and managing change on a granular level;
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
- Make sure that we are always delivering the best possible service to our customers

About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality productivity safety and speed of Amazon Operations. We do this by keeping a close eye on metrics making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise on all Standard Operating Procedures (SOPs).

- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in transportation or supply chain
- Speak write and read fluently in German
- Speak write and read fluently in English
- Experience with Six Sigma tools and Lean techniques
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience applying key financial performance indicators (KPIs) to analyses or experience in identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes

- Bachelors degree or equivalent qualification in Engineering Supply Chain Economics or Business Administration
- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL databases and Excel in a business environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.