Platform Architect ServiceNow (mfd)

For our department Integrated Customer Services we are looking for a Platform Architect ServiceNow (m/f/d) as soon as possible.

Your responsibilities:

• Your overall responsibility is the architectural design of the global ServiceNow platform
• The globally deployed ServiceNow platform at GD is a strategic pillar for all IT services and you will take the comprehensive and independent architectural responsibility
• You are a key player for global ServiceNow projects by consulting and supporting the business in planning technical process design evaluation and implementation of new ServiceNow platform services
• Your high motivation towards keeping the platform architecture straight to best practice and out of the box reference architecture assures a stable operation and a high availability of the platform services
• As the complete and compliant documentation is one of our crucial requirements we trust you in keeping the technical platform documentation on a high level of quality and valuable content
• The self-motivated evaluation of new technological developments regarding the ServiceNow platform drives you and delivers us the head start for new projects
• Standing still is regression but you push the platform forward by regular reviews of the installed base components and processes as CSI initiatives
• No one is an island so you are professionally leading and coaching internal and external service providers and technical consultants
• Do good and let others know about it is your strategy by regularly informing stakeholders about the status of central projects roadmaps and innovations in the GD ServiceNow environment
• And as marketing is one of your strengths you are always developing maintaining and updating communication channels regarding platform services with all stakeholders

Your qualifications:

• Completed technical degree or degree in business informatics
• At least five years of experience in ServiceNow and ServiceNow architectural design
• Outstanding knowledge on the CORE technology including data architecture database design technical configuration and overall implementation
• Deep procedural/functional and technical understanding of the CMDB and the CSDM
• Very good knowledge about and experience in the ServiceNow applications resp. functions ITSM ITOM SPM and Request Management
• Good knowledge and experience in the ServiceNow applications resp. functions ITAM CSM HRSD GRC and Now Assist technology as well as interface design
• Understanding process design and documentation as basis for daily work
• Intercultural experience specially with India
• Independent solution-oriented and structured working style
• Interest in new and innovative solution approaches
• Friendly communicative and team-oriented demeanor
• Experience and confidence in public speaking situations
• Willingness to travel as required
• Excellent German and English skills both written and spoken

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.

$$Gianna Trinks $$ $$ $$$$ Experience:

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