Payroll Implementation Manager (German)

About the role

In Payroll Implementation youll work with customers on one of the most business-critical parts of their Rippling rollout: getting payroll configured accurately compliantly and confidently. This team partners closely with customers HR Finance Payroll and Operations stakeholders to understand their current payroll and accounting setup guide them through payroll GL taxes job codes time policies and related configuration and ensure they are ready for a successful launch. Youll bring deep payroll domain expertise act as a trusted advisor through complex implementation decisions and partner cross-functionally with Implementation Product Engineering and Customer Experience teams to improve Ripplings payroll implementation playbooks products and customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!

*This role can be based in either Dublin or Berlin.

What you will do

• Become a Rippling expert - Youll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
• Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
• Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients use cases and aligning them to Ripplings best practices.
• Partner with and provide domain expertise to our customers and internal Rippling peers.
• Pitch in on developing/documenting implementation processes and best practices.
• Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products.
• Live and breathe the Rippling company values on a daily basis.
  
  

What you will need

• Minimum of 3 years experience in Implementation Technical Account Management Customer Success or related roles within HR Payroll or Accounting.
• Proficient in English and German or Dutch; written and verbal communication skills
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks!
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation asking questions and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT to Operations to HR to Finance.
• Comfortable working in an autonomous environment can expertly prioritize and have a knack for identifying internal and external blockers.
• Proven ability to proactively tackle challenges head on with a can-do attitude.
• Bonus:
• • Experience with HR Payroll or Accounting domain or software.
  • Proficient in tools such as JIRA SFDC G Suite Outreach Mac Computers.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.