Payments Program Manager, Payments Business Operations-Partner Management

The Payments Program Manager is responsible for driving excellence across partner program management international expansions and payment partner onboarding. Based in Berlin or London you will own end-to-end partner relationships and programs identifying issues driving resolution spotting new opportunities and advocating for improvements that raise the bar on partner and customer experience. This role requires a hands-on approach: you will resolve operational escalations gather data surface root causes and lead cross-functional teams to sustainable solutions. You will equally apply that analytical lens to identifying and capturing new opportunities whether geographic expansions new payment methods or process improvements that unlock efficiency and scale.


Key job responsibilities
Partner Program Management
Own day-to-day management of assigned payment partner programs serving as the primary operational point of contact
Develop and maintain partner governance frameworks including QBRs scorecards escalation paths and performance tracking
Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders
Manage cross-functional dependencies with Product Technology Legal Finance and Compliance teams to keep programs on track.

Issue Identification & Resolution
Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement
Resolve operational escalations end-to-end: gather data investigate root causes coordinate remediation and drive to closure
Build business cases for improvements set requirements and advocate for solutions with partner teams and internal leadership
Produce clear data-driven reporting on program status risks and escalations for senior stakeholders

Expansions Onboarding & Opportunities
Lead onboarding of new international payment partners and payment methods from scoping through go-live ensuring delivery against milestones and SLAs
Drive geographic and product expansion programs coordinating technical integrations and commercial readiness across markets
Identify and pursue new opportunities to improve payment acceptance reduce cost and enhance customer experience
Build and improve scalable processes for partner lifecycle management from initial assessment through steady-state operations


About the team
About Amazon Payments
As one of the largest e-commerce companies in the world Amazon processes billions of secure online transactions via numerous payment instruments including credit cards direct debit local payment methods electronic gift certificates and disbursements. Transactions are processed on behalf of thousands of merchants including Amazon. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional checkout experience for our customers.

About the Team
The Payments Business Operations (PBO) team drives operational excellence across Amazons payment methods globally. We manage the full lifecycle of international payment partner relationships from onboarding through steady-state operations and serve as the bridge between business strategy technology and partners to enable Amazon to accept payments seamlessly across markets worldwide.


- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience working with vendors or partners
- Payments industry experience

- Experience in driving end to end delivery and communicating results to senior leadership
- Demonstrated strong analytical skills
- Experience driving medium to large projects to completion
- Experience leading process improvements and identifying operational inefficiencies
- Strong written and verbal communication skills
- Experience writing clear documentation (e.g. business reviews post-mortems)
- Masters degree or MBA in business operations or related field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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