Operations Strategy Lead (All Genders)

The Office of the CFOO (Chief Financial and Operations Officer) plays a pivotal role in shaping and executing zooplus Strategy. As Operations is one of the most critical growth levers in e-commerce this team sits at the heart of how we deliver value to millions of customers across Europe. We operate a high-performing Operations engine across Forecasting & Replenishment Transportation Fulfilment Operations and Last Mile Delivery - and are hiring anOperations Strategy Leadto help shape its continued evolution and strategic impact.

In this role you will be positioned at the center of the Operations organization embedded within the CFOO Office. You will work closely with the CFOO - who leads both Finance and Operations - and the Head of Finance & Operations Strategy to define strategic priorities lead high-impact initiatives and bring clarity to complex challenges in a fast-paced environment. Your work will directly influence how zooplus scales its operational backbone to enable both cost efficiency and customer excellence.

This is a high-visibility role with direct exposure to senior leadership. Its ideal for someone who thrives in ambiguity and wants to make a tangible impact on the future of e-commerce operations.

What you will do

• Lead high-impact projects across the Operations value chain - including Forecasting & Replenishment Transportation Fulfilment Operations Last Mile Delivery and Operations Development
• Bring strategy to life by turning goals into actionable plans and driving alignment across Operations and beyond incl. Sales Finance Product & Tech and the Central Transformation Office
• Collaborate with the Central Transformation Office to align on company-wide priorities and ensure Operations initiatives are effectively represented
• Dive deep into operational data to drive decisions that enhance customer experience and cost efficiency
• Build scalable frameworks tools and routines that improve clarity accountability and execution across the Operations organization
• Run key operational cadences (weekly monthly quarterly) to support alignment performance tracking and decision-making
• Prepare executive-level materials and strategic updates for senior leadership and private equity investors linking operational outcomes to financial impact
• Drive initiatives that strengthen team engagement and culture within the COO organization

Qualifications :

• Professional experience of 4-6 years in a top-tier strategy consulting firm or a strategy role with comparable analytical rigor
• Previous experience and understanding in Operations Logistics Supply Chain or Fulfilment
• Proactive mindset with a strong sense of ownership and commitment to delivering high-quality results
• Collaborative approach and the ability to build trust through strong interpersonal awareness
• Structured and hypothesis-driven problem-solving paired with clear and persuasive communication
• Analytical depth and the flexibility to move seamlessly between detail and broader strategic perspective

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time