Operations Specialist (all genders)

The Operations Excellence Team a highly specialised unit is dedicated to executing processes with precision from order entry to invoice clarification. Within this team you will specialise in the end-to-end purchase-to-pay process. Your responsibilities encompass the entire journey from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders including brands buying and planning departments accounting transportation and warehouse operations teams. This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.

If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando our vision is to be the leading European technology platform for fashion and lifestyle one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity and we actively seek out talent from all backgrounds. We actively seek to reduce bias in our hiring and employment processes focusing on your qualifications skills and contributions. To support this we kindly ask that you refrain from including personal details such as your photo age or marital status in your CV ensuring a fair and equitable evaluation based solely on your abilities and potential. We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process please let us know we are here to assist you.

• Support the Operations Excellence Team by taking charge of essential operational and administrative functions notably including the accurate placement of purchase orders in our systems. Manage the intricacies of daily weekly and monthly delivery schedules in close collaboration with our suppliers supply chain management.

• Maintain the integrity of product master data within our merchandise management system with a primary focus on entering all order-related details into our system such as EAN-Matching and Supplier Data ensuring that our orders meet high-quality standards.

• Act as the primary liaison for our international suppliers handling all operational inquiries and supporting the establishment and upkeep of contractual agreements. Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.

• Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes contributing to greater efficiency and effectiveness.

• Strong organisational and communication skills with a structured approach to tasks.

• Proficiency in data entry spreadsheet management and document organisation.

• Prioritising accuracy and quality when handling data and numbers.

• Proficiency in MS Office particularly Excel.

• Thriving in fast-paced environments and promoting teamwork and proactive problem-solving.

• Openness to continuous improvement and a commitment to process excellence.

• Taking ownership and accountability for assigned tasks.

• Efficient workload management to ensure timely accurate and prioritised completion of tasks.

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners

• 2 paid volunteering days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services including counseling and support

• Health and wellbeing options (including Wellhub formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review