Operations Manager Hilden
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Job Summary
Operations Manager Hilden
Watchtower Security Solutions protects construction sites commercial properties and other temporarily vulnerable locations using mobile video surveillance and alarm systems.Our German business is growing. We are therefore looking for an Operations Manager to lead our operational team improve our processes and ensure that our service organization can scale reliably.
Your role as an Operations Manager
You will lead a team of seven employees covering technical service and support planning logistics operational customer support and back-office coordination.
You will have substantial responsibility for day-to-day operations and the freedom to make decisions within agreed targets. Working closely with the Country Lead the commercial team WTS headquarters and Business Control you will turn operational requirements into clear priorities measurable results and reliable execution.
Your responsibilities
- Set priorities distribute workload and manage daily operational activities;
- Conduct one-to-ones and performance discussions and support recruitment and onboarding;
- Ensure clear communication between office-based and field-based employees;
- Monitor and improve operational processes team performance and service quality;
- Plan and follow up on inspections maintenance and technical measures;
- Monitor system availability technical health costs and resource usageEnsure complete and accurate documentation in our CRM ticketing logistics and operational systems;
- Maintain sufficient system knowledge to support the team and provide backup when required;
- Coordinate stock capacity and delivery planning with the commercial team;
- Define monitor and report operational KPIs together with WTS headquarters and Business Control;
- Follow up on risks irregularities open cases and recurring obligations;
- Handle serious operational customer escalations;
- Work with other WTS divisions to share best practices streamline processes and identify synergies;
- Support external audits and the maintenance of certifications such as ISO 9001 and ISO 14001.
What you should bring
- Experience in technical service field service logistics or a comparable operational environment;
- Experience coordinating employees setting priorities and holding people accountable;
- Strong process-management organizational and problem-solving skills;
- Experience working with KPIs and management reporting;
- Confidence using ERP CRM ticketing or case-management systems;
- A bachelors degree in operations logistics business administration or a related field or equivalent professional experience;
- Very good German and good English;
- Willingness to travel regularly within Germany and occasionally visit operational locations;
Experience in temporary security equipment rental or another service-driven technical business is an advantage. Experience with external audits or ISO certifications is also helpful.You do not need to have spent years leading a large operations department. This role is also suitable for someone with strong operational experience who is ready to take the next step into a full leadership position.
What we offer
- A salary between 55000 and 65000 gross per year;
- Genuine leadership responsibility for the German operations team;
- A high degree of autonomy within clearly agreed targets;
- The opportunity to build and improve processes not simply administer them;
- Direct influence on the development of our German business;
- Close cooperation with local and international management;
- A growing role with development potential beyond the teams current size;
- The position is primarily based in Hilden. Regular travel within Germany and occasional visits to teams service providers and customer locations are part of the role.
About Mosaic World
Mosaic World: A Mosaic of organizations providing living working and real estate solutions.
Living space workspaces and real estate are essential in the Netherlands. Whether you are a student looking for a room in Eindhoven or Amsterdam a young professional searching for an affordable home an entrepreneur in need of office or studio space or someone looking for temporary accommodation; Mosaic World offers smart living working and real estate solutions for everyone. Even internationally.
At Mosaic World we maximise the potential of available spaces and real estate while keeping a close eye on both needs and opportunities. Our brands actively contribute to this mission:
- B-Right Urban Living () Sustainable development and transformation of buildings properties and sites into attractive housing solutions.
- Plaza Resident Services () Smart and affordable micro-living solutions for students and young professionals in urban areas.
- Monoma () Creative living and working spaces in vacant properties awaiting redevelopment ideal for entrepreneurs artists and creative professionals.
- Monoma Facility () Complete facility and technical services creating safe comfortable and welcoming environments.
- WatchTower Security Solutions () Temporary security solutions for construction sites and real estate projects ensuring projects can proceed safely.
Together we are building a future in which affordable and comfortable housing workspaces and real estate solutions are accessible to everyone.
Interested
Please note: Acquisition in response to this vacancy is not appreciated.
Required Experience:
Manager
About Company
Wij zijn Mosaic World, en wij geven de filosofie van stedelijke gemeenschapsontwikkeling een nieuwe vorm en verbinden bewoners, steden en huiseigenaren met elkaar, zodat iedereen er beter van wordt.
