Operational Excellence Coordinator (gn)

The Bikeleasing Group is one of the leading companies in employer mobility solutions and company bike leasing. With our brands we shape modern working environments and continue to grow. As Operational Excellence Coordinator (gn) you will take on a central role within our Operations team ensuring that customer processes and workflows run smoothly day to day. You will work closely with Customer Service product teams and external vendors bringing your expertise in tools processes and data-driven analysis to the table. If you enjoy taking ownership driving things forward pragmatically and working in a professional environment with short decision-making paths youve come to the right place. Sounds good We look forward to getting to know you.

• You take ownership of internal first-level support for our core customer service tools from intake to resolution with clear prioritisation and a defined definition of done
• You maintain and develop our knowledge bases and help centre establish standards and ensure that information is easy to find and consistently usable
• You implement changes to ticket fields forms routing logic macros and help centre structures as well as call routing IVR and QA foundations in our cloud telephony system in a controlled and traceable way
• You ensure consistent delivery across all service channels voice email chat and self-service
• You analyse patterns using data derive actions and implement them with a clear impact on efficiency and early-warning systems for example around contact reasons backlogs deflection rates or recurring issues
• You apply modern AI-powered features pragmatically and depending on your interest can also build or adapt smaller automations for example using n8n or Power Automate

• You have completed vocational training or a bachelors degree with a commercial technical or process-oriented focus
• You bring initial professional experience in operations customer support/success process management or tool administration
• You can consistently prioritise requests and tasks and keep track of multiple topics at once
• You work in a detail-oriented and quality-conscious way and bring a strong customer focus
• You dont wait for instructions you take initiative think entrepreneurially and have a clear bias for action
• You are confident in the Microsoft environment (Outlook Teams Excel) and ideally have experience with ticketing tools or cloud telephony systems such as Zendesk Freshdesk Aircall or similar
• You have excellent German skills (C1) and good English skills (B2) for example for vendor support documentation and occasional meetings

• Youll be part of a fast-growing company where you can drive things forward and actively shape the direction together well build a long-term career perspective
• Back to the office Not here! Instead you can expect maximum flexibility through our modern flexitime model and workation policy
• We live real sparring: open communication honest feedback and collaboration at eye level
• Through Probonio youll receive a monthly 50 voucher of your choice plus 60 annually on your birthday
• In addition to strong conditions for your company pension plan youll also benefit from capital-forming payments
• And of course you can lease up to two bikes or e-bikes through us as your employer

We see diversity as an enrichment for our team. Thats why we welcome all applications and would especially like to encourage people with disabilities or other challenges to apply.