Onsite IT Field Support Engineer

Reysion Technologies is hiring 8x Onsite IT Field Support Engineers (L1) to provide critical hands-on IT infrastructure deskside and field services across key operational sites in Sindelfingen and Esslingen Germany.

As an Onsite IT Field Support Engineer you will be the physical Hands & Feet for local corporate and manufacturing facilities supporting day-to-day desktop break-fix laptop staging peripheral setup meeting room technology and local hardware logistics.

• Deskside & Field Support: Deliver fast high-quality on-site IT support for end-users resolving hardware and software issues (break & fix).
• IMACD Operations: Execute Installs Moves Adds Changes Decommissions and equipment disposals for end-user computing (EUC) and local infrastructure.
• Hardware & Asset Logistics: Manage local IT hardware inventory stock tracking asset logging and hardware refreshes.
• Specialized Onsite Services: Support IT Vending / Smart Support Hub machines print services factory floor scanners handheld devices and IP telephony.
• Smart Hands & AV Support: Assist with meeting room/conferencing equipment basic rack/stack tasks in local server rooms and third-party vendor facilitation.

• Experience: 1 years of hands-on experience in IT deskside field support or hardware break-fix environments.
• Technical Skills: Familiarity with Windows OS deployment/imaging (Intune/SCCM) laptop setup printer troubleshooting mobile/handheld devices and ticketing systems.
• Language Skills: Working German (B1/B2 level minimum) and English are required to interact directly with local site teams and operational staff.
• Compliance & Work Authorization: Must possess a valid Right to Work in Germany and be based locally or within easy commuting distance of Sindelfingen/Esslingen.
• SLA Focus: Ability to operate effectively in a fast-paced environment with strict operational SLAs (95% target).