MSP Account Manager

Our Mission: To End Cyber Risk

Arctic Wolf is a cybersecurity company on a mission to help organizations turn cyber risk into business resilience. Powered by the Aurora Platform we combine AI-driven automation with the expertise of our security teams to deliver security operations that help customers stay ahead of evolving threats.

Today cyber risk is one of the most significant business challenges organizations face. As attackers move faster and leverage AI to scale their efforts traditional approaches to security are struggling to keep pace.

Thats why we take a different approach. Our AI-native platform and Agentic SOC operate at machine speed enabling organizations to adopt an operations-led security model that delivers faster time to value measurable risk reduction and stronger security outcomes.

At Arctic Wolf were not just responding to the future of cybersecurity were helping shape it.

As an Account Manager Managed Service Provider you will own and grow a portfolio of Managed Service Provider (MSP) partners across Northern and Central Germany while driving new business opportunities throughout the region. Given the regional focus of the role we are looking for a candidate who is based in or willing to regularly travel across Northern or Central Germany to effectively support partners and build strong local relationships.

You will lead renewals cross-sell and upsell initiatives and end-to-end partner account management enabling MSPs to expand their cybersecurity offerings and deliver greater value to their customers. Working closely with internal stakeholders and partner organizations you will develop strategic growth plans build lasting relationships and drive sustainable revenue growth and mutual business success.

The ideal candidate combines strong partner management experience with a passion for cybersecurity and a proven track record of exceeding sales targets.

• Own and develop strategic relationships with a portfolio of MSP partners in Germany serving as their primary point of contact and trusted advisor.
• Understand partners business objectives go-to-market strategies and growth priorities to drive long-term mutual success.
• Build and execute joint business plans designed to increase revenue market penetration and partner engagement.
• Drive new business acquisition partner onboarding and revenue growth within the MSP channel.
• Identify develop and close cross-sell and upsell opportunities across the cybersecurity portfolio.
• Manage the full sales cycle for assigned partners including pipeline development forecasting negotiations and deal closure.
• Lead contract renewal activities ensuring high retention rates and minimizing churn through proactive account planning.
• Conduct regular business reviews with partners to assess performance gather feedback and align on future growth initiatives.
• Educate partners on new products services and enhancements positioning our cybersecurity solutions as a strategic component of their offerings.
• Monitor partner performance through key metrics including revenue growth adoption retention and customer satisfaction.
• Collaborate closely with internal teams including Partner Development Representatives (PDR) Security Services (S2) and Concierge Security Teams (CST) to ensure seamless execution and exceptional partner experience.
• Support and participate in partner-focused marketing and sales initiatives designed to increase awareness demand generation and solution adoption.
• Maintain accurate pipeline opportunity and account records within Salesforce (SFDC) and provide regular business updates to leadership.

What Youll Bring

• 3 years of experience in account management partner management channel sales or business development within the technology sector.
• Proven success in managing growing and retaining MSP channel or strategic partner accounts.
• Strong understanding of the MSP ecosystem recurring revenue business models and cybersecurity solutions.
• Demonstrated ability to achieve or exceed revenue retention and growth targets.
• Excellent relationship-building communication presentation and negotiation skills.
• Experience using Salesforce (SFDC) or similar CRM platforms for pipeline and account management.
• Strong business acumen with the ability to identify growth opportunities and develop strategic account plans.
• Bachelors degree in Business Marketing Information Technology or a related field; equivalent professional experience may be considered in lieu of a degree.
• Fluent in English and German.

• Experience selling cybersecurity SaaS cloud or managed services solutions through channel and partner ecosystems.
• Experience working with MSPs MSSPs VARs or other indirect sales partners.
• Knowledge of modern cybersecurity technologies including endpoint security vulnerability management managed detection and response (MDR) or security operations.
• Experience in a high-growth technology or cybersecurity environment.

About Arctic Wolf

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• 30 days annual leave bank holidays and paid volunteering days off
• Pension plan: BaV Direktversicherung
• Training and career development programs
• Robust Employee Assistance Program (EAP) with mental health service
• Family-forming benefits

Security Requirements

Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorisation to receive software or technology controlled under these U.S. export control laws and regulations.

Ready for your next challenge We look forward to receiving your CV and supporting documents.