Manager (mfd), Technical Service (ProCare), Northern Europe

Are you a people-focused service leader with a passion for operational excellence customer success and business growth

As Technical Service Manager (m/f/d) Northern Europe you will play a critical leadership role in shaping the future of our service organization. You will lead a team of Service Supervisors and Field Service Engineers drive performance developing talent and ensuring exceptional customer experiences across the region.

This is a unique opportunity to combine people leadership commercial accountability operational excellence and strategic influence within a dynamic and highly collaborative international environment.

What you will do:

• Lead coach and develop a team of 11 direct reports including Supervisors and Field Service Engineers across Belgium the Nordics and the Netherlands.

• Foster a high-performance culture focused on accountability collaboration continuous improvement and customer satisfaction.

• Drive talent development succession planning and workforce planning to support sustainable business growth.

• Own Field Service performance across the region including resource planning utilization service delivery SLA achievement and cost management.

• Ensure compliance with customer quality safety and regulatory requirements while delivering operational excellence.

• Use data analytics and performance metrics to identify opportunities and drive continuous improvement initiatives.

• Lead the evolution of the regional service delivery model to support future growth efficiency and changing customer needs.

• Translate strategic priorities into clear execution plans and measurable business outcomes.

• Partner closely with Sales Business Unit Customer Experience Supply Chain Quality HR and Finance to drive business performance.

• Support the growth and profitability of the ProCare service contracts business through strong commercial execution and customer engagement.

• Lead complex customer escalations and build trusted long-term relationships with customers and key stakeholders.

• Champion best practices and contribute to EMEA-wide projects initiatives and service transformation programs.

What you will need:

Required:

• Bachelors degree in business administration engineering or a related field or equivalent professional experience.

• 8 years of experience in Field Service Service Operations Technical Services or a related environment.

• Proven people leadership experience including managing coaching developing and retaining frontline technical teams.

• Strong leadership and communication skills with proven ability to manage priorities projects stress and conflict situations.

• Excellent command of IT tools and reporting systems to monitor KPIs analyze performance and drive action plans.

• Ability to define a clear short- and long-term vision combining strategic thinking with an operational approach.

• Ability to influence and collaborate effectively with senior stakeholders in a complex matrix environment.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Fluency in English and the local language.

• Willingness to travel regularly across Northern Europe (up to 30%).

Preferred:

• Masters degree.

• Experience in medical devices healthcare technology or highly regulated industries.

• Experience leading geographically dispersed or multi-country service organizations.

• Experience in developing service contract business.

• Experience in project management and continuous process improvement.

• Demonstrated success in talent development succession planning and building high-performing teams.

Additional information:

• This role can be based in various locations across Northern Europe and offers a flexible remote working model.

• Due to the regional scope of responsibility regular travel across Northern Europe (up to 30%) is required with a particular focus on the Nordics the Netherlands and Germany.

• You will lead a geographically dispersed team including Supervisors and Field Service Engineers across Belgium the Nordics and the Netherlands.

• This is a highly visible leadership role with significant exposure to regional and EMEA leadership teams and the opportunity to shape the future of Technical Service within the region.

Germany Pay Ranges:

• Duisburg/field-based 40Std: 84.400 - 140.600 EUR Annual

Denmark Pay Ranges:

• Denmark: kr629.000 - kr1.047.000 DKK Annual

Finland Pay Ranges:

• Finland: 67.000 - 111.700 EUR Annual

Netherlands Pay Ranges:

• Netherlands: 71.800 - 133.400 EUR Annual

Sweden Pay Ranges:

• Sweden: kr630.000 - kr1.049.000 SEK Annual

At Stryker we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the addition to base salary this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable) along with Strykers comprehensive benefits package.

If youd like to learn more about the salary or the benefits associated with this role your recruiter will be happy to walk you through the details as you progress through the hiring process.