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L2 Desktop Support Technician

Excis Compliance Ltd

Job Location:

Marburg an der Lahn - Germany

Salary: Not provided by the employer

Experience Required: 1-3years

Posted: 19 June 2026 (30+ days ago)

Application Deadline: 16 September 2026

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly driven Desktop Support Technician L2 who will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years experience in Windows Desktop support.

Requirements

Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple pc users.
Install upgrade support and troubleshoot for printers computer hardware.
Performs general preventative maintenance tasks on computers laptops printers.

Technical Skills:

a) Windows 7-11 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise anti-virus solutions Helpdesk ticketing systems.

b) Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.

c) Proven analytical troubleshooting and problem-solving skills.

d) Proven ability to multi-task effectively determine priorities and meet SLAs.

e) Excellent communication relationship-building and internal customer service skills

Adaptable and flexible in a fast-changing industry and work environment

Benefits

Why Join Excis

Be part of a growing global team that values innovation and collaboration.
Work with cutting-edge technologies and projects.
Career growth paths in IT support network engineering and beyond.

Were excited to meet skilled and passionate individuals ready to contribute to our mission of delivering IT excellence. If youre ready to take your career to the next level apply today and join the Excis family!

Apply Now

About Company

Excis Compliance Ltd

Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more

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