Key Account Lead – Zalando (FMD)
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Job Summary
Team triumphs ego and thats how we play. We keep it real as a diverse team of talented individuals we act together to make our world a happier place.
We are more than an agency we are a global community shaping the future of brands through people culture and experiences.
We are looking for a senior Key Account Lead to take full ownership of our Zalando partnership and drive its continued growth impact and strategic integration within act.3.
This is not a traditional account management role.
You will operate at the intersection of strategy client leadership and business development acting as the single accountable lead for a key strategic partner.
As KEY ACCOUNT LEAD ZALANDO (f/m/d) you will own the relationship end-to-end from senior stakeholder alignment to delivery excellence and commercial development ensuring that Zalando is fully embedded in the act.3 ecosystem contributes to the broader business strategy and drives measurable long-term value.
At act.3 we work with a carefully curated ecosystem of handpicked partners and we see the success of our partners as deeply connected to our own.
In this role you will not only lead an account you will champion a partnership taking full ownership for its growth impact and long-term success.
You will work closely with Senior Leadership across Account Management and Business Development providing strategic direction visibility and input to actively shape the long-term growth and positioning of the account.
KEY RESPONSIBILITIES
CLIENT & STAKEHOLDER LEADERSHIP
Act as the primary senior interface to Zalando
Build and maintain strong trusted client relationships
Proactively manage expectations and secure long-term client satisfaction
Align internal and external stakeholders (act.3 teams partners collaborators)
Navigate complex stakeholder environments with clarity and confidence
ACCOUNT INTEGRATION & STRATEGIC ALIGNMENT
Integrate Zalando into the broader act.3 business and client landscape
Ensure the account is positioned as a strategic flagship not a standalone project
Drive cross-functional collaboration across act.3 teams and partner ecosystem
Translate client needs into scalable business-relevant opportunities
Position act.3 as a strategic partner beyond execution
DELIVERY & QUALITY OWNERSHIP
Oversee all outputs across projects ensuring strategic relevance and consistency
Maintain high standards across creative production and execution
Challenge teams to deliver impactful business-relevant work
Maintain strong alignment with Zalandos commercial and brand priorities
SENIOR LEADERSHIP ALIGNMENT & REPORTING
Act as key interface into Senior Leadership (Senior Account Management & Business Development)
Provide clear visibility on account performance risks and opportunities
Align account direction with broader business and growth strategy
Support strategic decision-making at the leadership level
Real impact comes from real people and real stories and yours looks a little like this:
Experienced: 68 years in account management client leadership or strategic roles in an agency or similar environment
Client-Strong: Trusted advisor to senior stakeholders confident navigating complex organisations
Strategic: Able to think beyond execution and connect work to business impact
Commercially Sharp: Understands revenue drivers growth levers and account profitability
Delivery-Driven: Combines big-picture thinking with strong execution control
Structured: Highly organised clear communicator and calm under pressure
Connector: Brings people teams and ideas together seamlessly
Culture-Aware: Understands how brands operate at the intersection of culture community and commerce
act.3 on tour: work in a global interdisciplinary environment across 25 community bases
Learning & education: access to training workshops and programmes
Our way of acting: inspiring workspaces and collaborative set-ups
Feel good management: food drinks and community-driven office culture
act.3 is an equal opportunity employer. We believe real impact comes from real people and real stories.
Everyone has a story to tell and they should be heard valued and respected regardless of background identity or perspective.
We believe in trust respect and relationships at eye level. Its our differences that enable us to shape the future of brands through people community and culture.
We are a community of real people who turn our passion into impact. We shape the future of brands through people community and culture. We make ideas happen.
We began our journey as an exclusive partner of adidas UEFA and FC Bayern in 2012 from our headquarters in Herzogenaurach Germany. Since then we have continued to push the boundaries of human interaction. We understand what society and our world need.
Our purpose is to enable each other and brands to create real change in peoples lives ultimately making our world a happier place. Community and culture are therefore a core part of our work. We approach marketing holistically and have expertise in strategy creative and experiences. We are now a global community with over 250 individuals in 18 global offices spanning 6 continents. We collaborate with handpicked partners all over the world to bring beauty to the spheres of sport culture and sustainability.
About Company
We are a community of re al people who turn our passion into impact. We shape the future of brands through people, community and culture. We make ideas happen. We began our journey as an exclusive partner of adidas, UEFA, and FC Bayern in 2012, from our headquarters in Herzogenaura ... View more
