Junior IT Service Desk Administrator

Horizonia is looking for a Junior IT Service Desk Administrator. The company is known for its one family culture long-term partnerships and stable career development paths providing IT process optimization and security-focused services for international clients.

Who Are We Looking For (Candidate Profile)

• Education: Completed IT vocational training / apprenticeship (e.g. Fachinformatiker) or a comparable technical qualification.
• Experience: Entry-level to Junior with initial hands-on practical experience in IT support service desk or user help desk environments.
• Language Skills: English (Fluent/Operating Language) is required alongside a high proficiency in German (C2).
• Location & Availability: 100% on-site availability in Hallbergmoos (Landkreis Freising Germany). Please note: there is no remote option for this role.
• Security Clearance: Willingness and eligibility to undergo a standard security clearance process due to the nature of the projects.

Technical Core Competencies:

• Working knowledge of Windows client OS and Microsoft Office.
• Familiarity with Active Directory basic networking and general IT infrastructure.
• Ability to troubleshoot and document technical issues in a structured service-oriented manner.

Nice-to-Have Skills (Plus):

• Familiarity with ITSM/ticketing tools and CMDB concepts.
• Knowledge of ITIL processes (ITIL Foundation certification is a great asset or willingness to obtain it).
• Exposure to international or multicultural corporate environments.

Key Responsibilities and Challenges:

• First-Level Support: Act as the single point of contact for incoming IT inquiries and incident reports from users.
• Ticket Management: Register qualify document and monitor open tickets within the ITSM tool ensuring strict compliance with SLAs.
• Issue Resolution: Perform initial analysis and resolve technical issues directly at the first-level stage whenever possible or escalate to higher support teams when required.
• Documentation: Support CMDB data quality and maintain knowledge base articles.
• IT Asset Management: Assist with hardware issuance equipment exchange returns and proper asset documentation.

What the Company Offers:

• Permanent full-time contract (40 hours/week) with 30 days of vacation.
• Structured onboarding process and dedicated mentoring.
• Clear internal career paths with a gradual increase in responsibility toward Professional/Senior roles.
• Company-sponsored training and certifications (e.g. ITSM / ITIL certification).
• The opportunity to work within a professional stable and security-critical international setting.

How to Apply:

If you meet the profile requirements and are ready to kickstart your career in a high-security IT environment please apply through this portal by submitting your updated CV in PDF format.