Junior IoT Repair & Support Specialist (mfd) 12-Month Contract
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Job Summary
We are looking for a Junior IoT Repair & Support Specialist to support our Repair & Maintenance Team in repairing testing troubleshooting and supporting our IoT tracking devices and this role you will combine hands-on technical repair activities with customer support responsibilities helping customers resolve technical issues and ensuring that service requests are handled in accordance with our SLAs. You will be trained step by step and work closely with colleagues from Repair Support Product Operations and Customer Success to improve device quality customer satisfaction and internal processes.
- Repair refurbish and perform functional testing of IoT devices (hardware software and firmware)
- Diagnose device failures and conduct initial root-cause analyses
- Validate firmware versions and device configurations based on customer use cases
- Ensure that repaired and refurbished devices meet defined quality standards
- Document repair activities test results and technical findings in internal systems
- Process repair and support requests in accordance with defined SLAs
- Support customers with technical inquiries troubleshooting device setup and connectivity issues
- Create customized reports on a regular basis
- Manage support tickets and provide timely updates to customers and internal stakeholders
- Escalate complex technical issues to Product Engineering or other specialist teams when required
- Maintain and improve knowledge base articles troubleshooting guides and support documentation
- Support warehouse operations including spare parts management device logistics and recycling activities
- Identify recurring technical issues and contribute to product process and service improvements
- Collaborate closely with Repair Support Product Customer Success and Operations teams to improve customer satisfaction and device reliability
- Ensure compliance with data protection security and quality requirements
- Completed technical training such as mechatronics technician electronics technician IT systems technician or a comparable qualification
- Strong communication skills with the ability to explain technical topics in a clear and customer-friendly manner
- A structured reliable and solution-oriented working style with a passion for troubleshooting
- Initial experience with IoT devices embedded systems or connected hardware gained through internships vocational training private projects or professional experience
- Initial experience in technical customer support helpdesk service desk or customer-facing technical roles is an advantage
- Strong interest in troubleshooting technical issues and helping customers resolve problems
- Experience with ticketing and collaboration tools such as Jira Zendesk Freshdesk or Confluence
- Basic knowledge of repair and testing methods or a strong willingness to learn quickly
- Basic understanding of wireless technologies such as GNSS LTE-M LTE Bluetooth and sensor technologies (training will be provided)
- Careful handling of sensitive data and SIM cards with strict adherence to security and data protection regulations
- A team-oriented mindset proactive attitude and willingness to learn
- Good written and spoken German and English skills
$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment free from prejudice discrimination and harassment in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender age race or ethnic origin social and cultural background religion disability and sexual orientation.
$$null$$ Experience:
Junior IC
About Company
G+D shapes trust in the digital age, with built-in security technology in three segments Digital Security, Financial Platforms and Currency Technology.
