Junior Customer Success Manager DACH

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together we empower brands to deliver smarter faster and more impactful digital experiences across the entire customer journey.

Since 2009 AB Tasty has partnered with 1000 global brands including Kering McDonalds Ulta Beauty LOréal Disneyland Paris and LVMH. With a strong international presence across Europe North America and APAC and a global team of 400 talents across the AB Tasty and VWO ecosystem we are building the future of digital optimizationpowered by AI experimentation personalization and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic international environment where innovation ownership and impact are not buzzwordsbut daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

Team Name & Location: Customer Success team based in Cologne with a possible secondary option in Paris for German-speaking candidates.

Team Composition: Customer-facing team supporting a portfolio of around 20 accounts working closely with experienced Customer Success Managers as well as internal teams including Product and Analytics and key account clients.

Role Overview: This is a Junior Customer Success Manager role in a SaaS environment focused on supporting the management and growth of existing client relationships while developing the skills to help clients achieve their KPIs through the platform.

Tech Stack & Tools: AB Tasty platform A/B testing and personalization tools reporting and KPI analysis dashboards and collaboration with Product and Analytics teams.

Additional Information: Priority location is the Cologne area with 2 days per week in the office; occasional travel within Germany is expected.

• Support the management of a customer portfolio helping to maximize expansion while minimizing churn.

• Help build and maintain strong trust-based relationships with key account clients to ensure long-term success and loyalty.

• Support customer engagement adoption and performance by assisting with strategic consulting on testing and personalization optimization.

• Assist in leading workshops CRO meetings trainings and technical implementations to enhance customer experience.

• Liaise with internal teams including Product and Analytics to provide feedback share insights and contribute to product evolution.

• Act as a point of contact for clients presenting data-driven insights and recommendations to both C-levels and end-users with the support of the wider team.

• First professional experience (internship or entry-level) in Customer Success Account Management or a client-facing role ideally in a SaaS environment.

• Strong communication skills and confidence in customer consulting data analysis and translating insights into actionable marketing plans.

• Eagerness to learn proactively drive customer success foster adoption and grow into a fully-fledged Customer Success Manager.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

• Flexible work: enjoy a balanced work schedule with up to 3 days of remote work per week

1. Discovery interview with Faycal Talent Acquisition .

2. Hiring Manager interview

3. Case study

4. Final meeting