Junior Customer Care Specialist

Join Readly!

Readly was built on a simple but powerful idea: that curious people should never have to choose between the publications they love and the ones they havent discovered yet. One subscription. Thousands of titles. Journalism culture lifestyle science sport and ideas from around the world available on any screen at any moment.

Readly is now part of Cafeyn Group. With the acquisition of Readlys non-Nordic operations Cafeyn further strengthens its position as the European leader in access to information combining scale technology and deep local market expertise.

Together the Group now operates across 15 markets serves 2.5 million users and provides access to more than 5200 publications from 1100 partner publishers.

Our mission
To empower individuals with access to trusted high-quality content that fosters personal growth and discovery. Whether its through the comprehensive collection of news and features on Cafeyn & Readly the digital publishing solutions of Milibris the fun and educative content for children on Kidjo or the collections for manga lovers by Cafeyn Group stands at the forefront of digital content experiences.

Your team & responsibilities

You will join the Customer Care team and be responsible for handling our users daily requests.

Your missions

• Comfortable both speaking and writing you handle customer requests via email phone and social media.

• Ensure high-quality customer relationship follow-up in line with our KPIs.

• Contribute to the optimization of tools and processes and proactively report friction points/bugs encountered by our customers to internal teams.

• Contribute to the continuous improvement of the service by proactively suggesting improvements.

Who are we looking for

You are at the right place if you have

• English and German: reading writing and speaking proficiency.

• Excellent verbal communication skills.

• Flawless written communication and spelling.

• A dynamic personality with a humble mindset.

• You are patient empathetic and detail-oriented.

• You are comfortable in a digital environment and with everything it involves.

• You learn quickly have strong analytical and summarizing skills and adapt easily to new tools and processes.

• Autonomous with excellent interpersonal skills and a strong team spirit.

• A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that the best support is no support.

• Finally you share our values of excellence curiosity and proactivity.

Hiring process

• HR Interview with one of our Talent Acquisition Manager (45)

• Hiring manager Interview with our Customer Care team.

• Last Interview with our CPSO.

Perks & benefits of working at Cafeyn

• Mental Health

You have an access to our mental health platform teale where you can book appointments with your psychologist or monitor your mental health.

• Hybrid policy

We allow you to work remotely two days per week.

• Cafeyns access

We provide you with a VIP code for Cafeyn giving you unlimited access to all content on our platform.

• Team life

We organize four office meet-ups per year. These occasions allow us to gather with our international offices celebrate company updates and spend quality time together.

You dont have to match all the requirements if you feel this offer could be a great opportunity for you reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.