(Junior) AI Operations Manager (fmd)

At Customer Alliance we are literally obsessed with feedback - and that reflects in the culture and the product were building. Were a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas develop their skills and have plenty of fun along the way.

Customer Alliance runs on a stack of GTM systems HubSpot and the workflows Sales Customer Success Support and Marketing depend on every day that used to be run by hand. AI Operations exists to change that: taking manual repetitive work out of those systems and replacing it with AI agents and automations that actually hold up in production not just in a demo.

This role owns that build. Youll take an AI Ops initiative from idea to a live reliable workflow inside HubSpot and connected tools and youll take over and maintain the AI systems already running across Sales CS Support and Marketing.

Youll prototype build and ship these workflows yourself using Claude ChatGPT and HubSpots own tooling rather than handing off specs for someone else to build. This is a builder role. Youre not a traditional RevOps analyst and youre not a software engineer. You sit in between: close enough to the tools to build and ship real things close enough to Sales CS Support and Marketing to know whats actually worth automating.

Discover and prioritize

• Identify where AI can cut manual work or improve outcomes across Sales CS Support and Marketing

• Talk to those teams to understand their workflows and validate whats worth automating

• Maintain a focused backlog balancing individual team requests against reusable scalable capability

Build ship and run

• Build and ship AI agents and automations using Claude ChatGPT and HubSpot workflows and APIs

• Take over and maintain the AI systems already running across GTM keeping them reliable and improving them over time

• Monitor workflow performance investigate failures and iterate based on real usage

Evaluate and experiment

• Continuously test AI tools models and platforms against what were currently using and switch when something is meaningfully better

• Evaluate and where its needed introduce a dedicated automation platform (Zapier Make n8n or similar)

• Stay current on whats changing in AI tooling relevant to GTM ops new models automation platforms HubSpots own AI features and bring back whats worth trying

• Run small pilots before committing a live workflow to a new tool

Enable and document

• Roll out new workflows to the teams that use them: short setup guides brief training and clear communication about what changed

• Keep enough documentation for handoff and continuity what a workflow does what it touches how to fix it when it breaks without turning documentation into the job

• Collect feedback from Sales CS Support and Marketing and feed it back into what you build next

You own AI Ops initiatives end to end: discovery building shipping and maintaining the workflows and agents that run across Sales CS Support and Marketing.

Anything shipping into a live workflow that touches customer data is reviewed with the Head of Product and AI Operations first. As you build a track record that review gets lighter.

You also own the data and privacy practice for how these tools handle customer data: what can go into which AI tools keeping confidential data out of unapproved ones and the guardrails the rest of the team follows. Basic GDPR literacy expected on day one deeper training provided on the job.

• A strong operations mindset: you think in terms of whats manual repetitive or error-prone and how to fix it

• At least 1 year of experience in an operations RevOps systems or builder-adjacent role

• Genuine curiosity about applied AI: what these tools can actually do inside a GTM stack not just in theory

• Hands-on comfort with HubSpot or a similar CRM: workflows fields basic configuration

• Comfort with ambiguity. This role wont come with a fixed playbook

• Strong written and verbal communication youll be explaining what changed to non-technical teams often

• An example of something youve built configured or automated: a HubSpot workflow a script an AI-assisted process or similar. We care about the problem you solved and what you learned.

Youll develop these over time with support: prompt design for production use cases evaluating and configuring automation platforms basic API concepts and the data governance practice for AI tools.

Nice to have: experience with Claude ChatGPT or similar AI tools in a work setting exposure to Sales CS Support or Marketing operations and interest in SaaS or GTM systems.

• An international team and great atmosphere with regular events.

• Work from our dedicated Mindspace office in central Berlin (Hausvogteiplatz Mitte) 2-3 days a week with flexibility around that.

• Full membership at Mindspace (co-working) allowing you to work from any of their locations.

• Work with highly experienced and capable people motivated to build great products.

• Budget to bring remote team members together and work in person.

• Earn extra vacation days each year (Start 26 days Max 34 days).

• FitX gym membership available at all locations.