PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. Were now looking for an (Junior) Italian-speaking Customer Representative (f/m/d) to join our growing Customer Service team in Berlin.
In this role you wont just be resolving tickets - youll be helping our Italian-speaking consumers navigate stressful financial situations with clarity and respect. That human side of the work we do is something we take seriously and its what makes great customer service at PAIR Finance meaningful.
Please note: to take part in our hybrid working model all applicants must be permanently based in Berlin Germany. We do not support relocation processes or offer fully remote contracts.
Sound like your kind of challenge Wed love to hear from you - apply now!
Your Responsibilities:
Handle incoming inquiries from clients consumers and third parties (e.g. lawyers) in Italian across multiple communication channels
Provide clear accurate information about accounts and ongoing processes
Document all customer interactions accurately in our CRM system
Collaborate with colleagues and other departments to resolve customer issues efficiently
Flag recurring issues and contribute to the continuous improvement of our service processes
Use AI-enabled tools and internal platforms to maintain high service quality
Ensure full compliance with company policies data protection requirements and applicable regulations
What were looking for:
Must-haves:
Fluent in Italian and English written and spoken at a professional level
Experience in a customer service or support role
A clear empathetic communication style and strong interpersonal skills
Comfort with digital tools and AI-assisted platforms and the ability to adapt quickly to new systems
Hands-on experience with ticketing systems or CRM platforms such as Zendesk
Strong organisational skills and a sharp eye for detail
A collaborative team-oriented approach
Nice-to-haves:
Background in collections debt recovery or financial services
Proficiency in additional languages such as Spanish and/or German
Transparency Execution Ownership Customer Centricity Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values Then become part of our team and complement us with your individual motivation and character!
Our offer for you:
For a junior level role our salary band is 32000 - 35000 gross per year and for a mid-level role our salary band is 36000 - 44.500 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
Unlimited employment contract flexible working hours and 28 vacation days for your work-life balance
Company pension plan partly covered Deutschlandticket (public transport) and access to Corporate Benefits voucher platform
Strong experienced international team of 30 nationalities to support and mentor you along the way and a smooth onboarding process
Flat hierarchy transparent and appreciative feedback culture monthly all-hands meetings annual feedback and evaluation cycle and regular 1-on-1s with your lead
Personal learning & development budget as well as German and English language courses
Company summer and Christmas parties as well as regular team events
This role is based in Berlin with a hybrid working policy. Our modern office is located near Uhlandstraße.
We are rethinking debt collection with our digital debt collection solution characterized by our high customer orientation and efficiency standards. By using artificial intelligence we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.
Strengthened by one of the most renowned private equity firms in the fintech sector Pollen Street as well as partnerships with other investors such as Zalando Payments PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.
PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity color religion gender sexual orientation gender identity or expression age national origin marital status or disability.
Are you ready to change the marketPAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. Were now looking for an (Junior) Italian-speaking Customer R...
Are you ready to change the market
PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. Were now looking for an (Junior) Italian-speaking Customer Representative (f/m/d) to join our growing Customer Service team in Berlin.
In this role you wont just be resolving tickets - youll be helping our Italian-speaking consumers navigate stressful financial situations with clarity and respect. That human side of the work we do is something we take seriously and its what makes great customer service at PAIR Finance meaningful.
Please note: to take part in our hybrid working model all applicants must be permanently based in Berlin Germany. We do not support relocation processes or offer fully remote contracts.
Sound like your kind of challenge Wed love to hear from you - apply now!
Your Responsibilities:
Handle incoming inquiries from clients consumers and third parties (e.g. lawyers) in Italian across multiple communication channels
Provide clear accurate information about accounts and ongoing processes
Document all customer interactions accurately in our CRM system
Collaborate with colleagues and other departments to resolve customer issues efficiently
Flag recurring issues and contribute to the continuous improvement of our service processes
Use AI-enabled tools and internal platforms to maintain high service quality
Ensure full compliance with company policies data protection requirements and applicable regulations
What were looking for:
Must-haves:
Fluent in Italian and English written and spoken at a professional level
Experience in a customer service or support role
A clear empathetic communication style and strong interpersonal skills
Comfort with digital tools and AI-assisted platforms and the ability to adapt quickly to new systems
Hands-on experience with ticketing systems or CRM platforms such as Zendesk
Strong organisational skills and a sharp eye for detail
A collaborative team-oriented approach
Nice-to-haves:
Background in collections debt recovery or financial services
Proficiency in additional languages such as Spanish and/or German
Transparency Execution Ownership Customer Centricity Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values Then become part of our team and complement us with your individual motivation and character!
Our offer for you:
For a junior level role our salary band is 32000 - 35000 gross per year and for a mid-level role our salary band is 36000 - 44.500 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
Unlimited employment contract flexible working hours and 28 vacation days for your work-life balance
Company pension plan partly covered Deutschlandticket (public transport) and access to Corporate Benefits voucher platform
Strong experienced international team of 30 nationalities to support and mentor you along the way and a smooth onboarding process
Flat hierarchy transparent and appreciative feedback culture monthly all-hands meetings annual feedback and evaluation cycle and regular 1-on-1s with your lead
Personal learning & development budget as well as German and English language courses
Company summer and Christmas parties as well as regular team events
This role is based in Berlin with a hybrid working policy. Our modern office is located near Uhlandstraße.
We are rethinking debt collection with our digital debt collection solution characterized by our high customer orientation and efficiency standards. By using artificial intelligence we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.
Strengthened by one of the most renowned private equity firms in the fintech sector Pollen Street as well as partnerships with other investors such as Zalando Payments PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.
PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity color religion gender sexual orientation gender identity or expression age national origin marital status or disability.
We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individua
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