IT Support Specialist

We are looking for an experienced and motivated IT Support Specialist to join a dynamic and growing environment focused on software solutions for occupational health and workplace safety.

This role is ideal for someone who enjoys solving technical challenges supporting users and ensuring smooth operation of software systems in a customer-facing IT support function.

Location: Paderborn Germany (Hybrid)
Employment Type: Full-time Permanent (40 hours/week)
Start: As soon as possible
Salary:gross per year (depending on experience)

About the Role

As an IT Support Specialist you will play a key role in ensuring high-quality technical support for customers using our software products. You will be part of a small dedicated IT team where your contribution has a direct impact on customer satisfaction and operational success.

You will work closely with internal teams including development and product stakeholders to identify analyze and resolve technical issues efficiently and professionally.

Key Responsibilities

• Provide first and second-level technical support for software-related customer inquiries
• Manage document and resolve incidents using a ticketing system
• Troubleshoot issues related to Windows environments software applications and connectivity
• Work with remote support tools to assist customers efficiently
• Collaborate with internal teams to improve product quality and service processes
• Contribute to continuous improvement of support workflows and knowledge base
• Ensure timely and professional communication with customers throughout the support process

Your Profile

We are looking for someone who is both technically skilled and customer-oriented.

• 23 years of experience in IT Support Helpdesk or a similar technical support role
• Strong knowledge of Microsoft Windows operating systems
• Good understanding of PC hardware Microsoft Office and basic networking concepts
• Experience with ticketing systems (e.g. Freshdesk or similar tools)
• Familiarity with remote support tools (e.g. TeamViewer or equivalent)
• Strong problem-solving and communication skills
• Native-level German (C2) is required
• English is a plus but not mandatory

What We Offer

• Flexible hybrid working model (combine office and remote work)
• Modern office environment with up-to-date tools and equipment
• Flexible working hours to support work-life balance
• Mobility support (parking e-bike or public transport subsidy)
• Lunch allowance and additional employee benefits
• Continuous learning and development opportunities
• Supportive collaborative team culture with flat hierarchies
• Regular team activities and a positive working atmosphere

Why This Role Matters

In this position you are not just solving technical issuesyou are directly contributing to customer satisfaction and the success of our software solutions. Your work ensures that users can rely on stable efficient and well-supported systems every day.

If you are looking for a stable yet dynamic environment where your technical skills and communication abilities are equally valued we would love to hear from you.

Apply now or reach out for more details.