IT Support Engineer
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Job Summary
ABOUT YOU
We are looking for an IT Support Engineer who is customer-service oriented proactive and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced highly collaborative and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help.
Strong troubleshooting and communication skills are essential along with experience in IT support systems administration and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role.
If youre passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA companies partner with Xsolla to help them fund distribute market and monetize their games. Grounded in the belief in the future of video games Xsolla is resolute in the mission to bring opportunities together and continually make new resources available to creators. Headquartered and incorporated in Los Angeles California Xsolla operates as the merchant of record and has helped over 1500 game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win developers have all the things needed to enjoy the game.
- Own end-to-end IT onboarding and offboarding including account setup access provisioning and deprovisioning and equipment handoff.
- Administer the companys core internal and external services (Google Workspace Atlassian Okta LDAP VPN SIP) along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office providing a mix of on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across its full lifecycle: procurement deployment maintenance and decommissioning of hardware (printers and scanners peripherals AV) and software keeping the asset inventory accurate and all allocations logged.
- Own vendor relationships for IT hardware and services (for example Apple Dell Asus Logitech).
- Provide IT support for internal events such as meet-ups and conferences and support employee desk moves and office reconfigurations.
- Create and maintain clear IT documentation and runbooks for the systems and processes you own.
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting installation and maintenance.
- Professional working proficiency in English and German with the ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems (for example Google Workspace Atlassian Okta LDAP VPN).
- Experience with office networking AV and conference-room systems CCTV and physical security systems and backup and recovery.
- Excellent interpersonal skills with a genuine customer-service mindset.
- Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
- Proactive and organized eager to learn with strong practical problem-solving skills.
Benefits
We are passionate about fostering a supportive environment for our team so we prioritize the physical mental and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off Gym membership monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities we ensure that our team thrives both personally and professionally.
Together were not just building a business; were cultivating a community that values creativity collaboration and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organizations goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties responsibilities and qualifications required.
By submitting your application you consent to Xsolla conducting background checks where permitted by law after the final interview stage. All checks will comply with local regulations and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring accordance with applicable data protection laws Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy please contact: emailprotected
Required Experience:
IC
About Company
Find out how you can launch, monetize and scale your video games worldwide, with no upfront costs, using Xsolla's comprehensive suite of tools and services.
