IT On-Site Support Specialist

We are seeking a proactive and skilled IT On-Site Support Specialist to deliver exceptional hands-on technical support to our this role you will diagnose and resolve end-user incidents deploy and maintain equipment manage AV and meeting room tech and leverage cutting-edge AI and DEX automation tools to ensure seamless daily operations and superior employee service.

Tasks

User Support & Ticket Management: Provide hands-on support for on-site incidents requests and enquiries. Accurately record and update tickets in the ITSM tool to ensure full operational traceability.

AI & Automated Workflow Integration: Partner with internal digital agents by executing validating and feedback-looping AI-guided actions and DEX (Digital Employee Experience) tools.

Hardware & Workstation Lifecycle: Prepare configure deploy replace and commission desktop workstations laptops peripherals printers and docking stations.

AV & Meeting Room Operations: Support and maintain videoconferencing setups collaborative tools and room AV equipment. Conduct routine preventative health checks to ensure meeting readiness.

Relocations & Logistics: Oversee physical workstation moves hardware migrations inventory tracking and logistics operations.

Cross-Team Collaboration: Serve as a bridge between end-users the global Service Desk and specialized technical teams to escalate and resolve complex issues.

Continuous Improvement: Proactively spot and propose process infrastructure and user experience enhancements.

Requirements

• Experience: 3 to 5 years of proven experience in IT on-site desktop or field support within a corporate environment.
• End-User Operations: Strong proficiency in end-user OS (Windows/macOS) mobile devices remote connectivity (VPN Wi-Fi) inventory management and endpoint management tools.
• Microsoft Ecosystem: In-depth knowledge of Microsoft 365 applications (Teams Outlook SharePoint and business apps) and modern Workplace environments.
• AV & Collaboration: Practical experience configuring and troubleshooting corporate videoconferencing and AV systems.
• Problem-Solving & Soft Skills: Strong analytical capabilities focused on first-time resolution coupled with exceptional communication skills and a service-first mindset.
• Tech Adaptability: Ability to work autonomously while using standardized operating procedures and AI-driven automation systems.

Scope of Technology Support

• Workstations & Mobility: Laptops desktops peripherals printers docking stations and mobile devices.
• Productivity & Connectivity: M365 suite Wi-Fi networks VPNs and remote access systems.
• Infrastructure & AV: Conference room hardware display systems and interactive tools.
• Operations & Service Delivery: ITSM platforms endpoint management systems automation solutions DEX tools and digital support agents.