Insurance Admin Specialist

As Day in the Life

• Serve as a qualified contact for customers and sales partners handling statutory health insurance claims in a service-oriented case-closing manner.

• Conduct solution-orientedinboundand outbound telephone communication with stakeholders.

• Contribute to the conceptual and operational development of performance management and implement improvements to internal processes.

• Collaborate with internal departments external service providers and cooperation partners to ensure seamless operations.

• Support the automation and ongoing enhancement of business processes.

• Record returns from cost bearers and develop preventative measures to reduce future occurrences.

• Provide administrative support across various departments.

• Assistwith the onboarding of newbackofficeemployees including the creation of CRM records.

• Coordinate with Finance and Purchasing teams to ensure all requests are processed efficiently.

• Verify completion of training plans prior to job role assumption.

• Evaluate current systems and processes suggest improvements and recommend best practices.

• Provide regular feedback to the management team as needed.

• Ensure compliance with company policies and all regulatory legal and safety requirements including Privacy/GDPR.

• Performadditionalduties asassigned by management.

Youre Awesome At:

• Excellent communication skillsin Germanwhen interacting with internal and external stakeholders

• Strong knowledge of insurance reporting and contribution laws.

• Strong attention to detail and accuracy

• Flexible and solution-oriented mindset

• High levelof reliability and readiness to take responsibility

• Interest in standardized tasks and process adherence

• Proficientin Microsoft Office (Word Excel Outlook PowerPoint).

• Proficientin workingwith ERP system and CRM solutions

• Good Englishproficiency

• Able to effectively share information related to workproductsin verbal and written form.

• Demonstrated ability to work accurately and withinitiative andhandle multiple priorities with minimal supervision.

Extra Awesome

Completed apprenticeship/training as a Social Security Specialist or Business Administration Specialist in Healthcareor comparable degrees.

Minimum experience:

1plusyears ofrelevant jobexperience.

JOB SCOPE:

• Appliesacquired job skills and company policies and procedures to complete assigned tasks.

• Works on assignments that are semi-routine in nature butrecognizesthe need for occasional deviation from accepted practice.

• Normallyfollowsestablished procedures on routine work; requires instructions only on new assignments.