Implementation & Success Consultant (all genders)

Youre not managing implementations youre building how enterprise procurement actually works. As Implementation & Success Consultant you own the full journey: from first kick-off to production rollout to long-term success. You translate what customers need into what the product delivers.

Tasks

• Own end-to-end enterprise implementations from kick-off to go-live on time on scope on quality
• Translate complex customer requirements into scalable solution designs and structured rollout plans
• Become a product expert and train customers to integrate Prospeum into their operational and strategic procurement processes
• Act as the central project owner and trusted advisor throughout the customer relationship
• Drive customer retention and identify expansion opportunities in close collaboration with sales
• Coordinate across Product Engineering and Leadership to unblock delivery
• Manage risks escalations and stakeholder communication proactively not reactively
• Turn customer feedback and usage patterns into concrete product improvement proposals
• Build standardized implementation playbooks that make every rollout faster than the last

Requirements

• Entrepreneurial mindset: you thrive when building from scratch not when following a manual
• 35 years of experience in software/SaaS implementation customer success or consulting
• Ambitious and ownership-driven: you want to shape a function not just fill a role
• Background in startups enterprise software or consultancies: ideally with procurement or supply chain exposure
• Strong project management instincts: timelines stakeholders dependencies
• Comfortable with enterprise architectures integrations and system landscapes at a conceptual level
• Technical curiosity: you dont need to code but APIs data models and JSON shouldnt intimidate you
• Confident communicating with C-level stakeholders and managing expectations clearly
• Fluent German and strong English

Benefits

• Hybrid work: 3 days in the office 2 from home. Occasional full remote possible.
• Competitive salary with performance-based bonus tied to customer success
• Direct impact: with 60 enterprise customers your work shapes how major organizations run procurement
• Annual development budget for courses conferences and certifications
• Small team short paths: youll work directly with the founders and engineering
• AI-native product: youll be implementing cutting-edge procurement intelligence not legacy software

Why Join Prospeum

Procurement software has been boring for 20 years. Were making it intelligent.

Prospeum is at an inflection point. We have the customers (60 including major banks and manufacturers) we have the platform (SRM compliance risk contracts) and were now building an AI layer that fundamentally changes how procurement works chat-driven cross-organizational autonomous where it makes sense.

Youd be joining at the moment where the product transforms and youd be the person who brings that transformation to customers. Not as a support function. As the person in the room who makes it real.

If you want a role where you can point at enterprise processes running at scale and say I built that this is it.