ICT Outsourcing Manager

About

We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs banks and wealth managers to offer investment products we help create financial well-being for their customers.

is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API a self-service customer operations portal and a clear regulatory framework so partners can launch customer-centric compliant products in weeks not months.

As part of the dwpbank Group we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbanks long-standing expertise and stability with technology-first mindset and speed we are building a modern modular securities services ecosystem. Together we offer faster time-to-market modular services and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market.

Your Mission

As our ICT Outsourcing Manager you strengthen how manages and governs external technology services outsourcing arrangements and third-party risk in a regulated environment. Sitting at the intersection of Technology Compliance Operations and partner governance this role helps ensure that our provider landscape is transparent well-documented risk-based and operationally under control. Over the next 612 months your main focus will be to improve our third-party management process adding automation and AI supported assessments across external providers tied agents and intra-group outsourcing relationships. You will help turn recurring governance work into reliable operating routines from assessments and reporting to escalations and evidence gathering. This is a hands-on role with real impact especially for someone who enjoys creating structure driving follow-up and continuously improving operational processes.

In this role you will:

• Act as the first line competence centre for ICT outsourcing and third-party governance topics working across Technology Compliance Operations business owners and external partners to ensure risks and responsibilities are transparent and well managed.

• Own the operational execution of our ICT third-party and outsourcing governance framework across external providers tied agents and intra-group outsourcing arrangements so that key relationships are assessed documented and monitored in line with regulatory expectations.

• Drive risk assessments due diligence processes and recurring reviews for new and existing third parties coordinating relevant stakeholders and turning findings into clear actions decisions and follow-ups.

• Maintain and improve the outsourcing register governance documentation and supporting evidence base creating the level of clarity and traceability needed for internal stakeholders auditors regulators and partners.

• Prepare structure and run governance and review routines including reporting meeting preparation escalation tracking and action follow-up to make third-party oversight more consistent measurable and decision-useful.

• Identify and advance process improvements standardisation opportunities and selective AI-supported automation in recurring third-party management workflows helping the function become more scalable and effective over time.

Youll be successful in this role if you:

• Bring hands-on experience in ICT outsourcing third-party management vendor risk IT governance compliance-related operations or a similar function in a regulated environment.

• Have a solid understanding of how external providers and outsourcing relationships are governed documented and monitored from a risk and compliance perspective.

• Are comfortable working with risk assessments service levels control evidence recurring reporting and cross-functional governance routines.

• Have enough technical affinity to understand IT services security-related topics incidents and operational dependencies without needing to be a security engineer.

• Work in a highly structured and reliable way with strong follow-up discipline good judgment and the ability to keep multiple stakeholders aligned.

• Communicate confidently in German and English and enjoy making complex governance topics clear practical and actionable.

How we take care of you:

• Compensation package: We offer you a competitive salary based on your experience and the value-add you bring to .

• Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work with only shared core hours from 12:00 to 16:00 to support collaboration.

• Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time in-person collaboration is a key part of our culture. That being said individual contributor lemoneers work 4 days or more / leadership lemoneers work 7 days or more per month on-site in our Berlin office spending quality time together with the team at events onsites/offsites or over team dinners.

• Grow with us: We take your personal development seriously! Youll get regular mentorship and stretch opportunities a clear career development framework with frequent feedback conversations as well as an annual learning budget.

• People & culture: Youll feel our culture in the small things like Polaroids from our lemoneers first day and our monthly new-joiner breakfasts. But also in the bigger things like celebrating the onboarding of new partners or our annual offsites where the whole company comes together to connect reflect and celebrate.

• Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts plus 50% off on Beatvest - our partner for financial education and investing.

• Workation: Get out of here! At you can work remotely from anywhere in the EU for up to 10 consecutive days at a time and up to 60 days per year in total.

As an equal opportunity employer is committed to building an inclusive workplace. The company welcomes people from all different backgrounds including age citizenship ethnic and racial origins gender identities individuals with disabilities marital status religions and ideologies and sexual orientations to apply.

If you feel this role could be a great match for you even if you dont tick every box wed still love to hear from you please apply.

You have any questions Feel free to contact us via

Required Experience:

Manager