Hybrid Customer Service Representative (mfd) with Norwegian Warranty services

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environmentWe are looking for motivated and communicativeNorwegian-speakingCustomer Service Representatives(m/f/d) tosupport our customer service team foran extended warranty provider for consumer electronics and home you enjoy working with people thenFoundeveris the right place for you!

Start:08.06.2026Location:Hybrid (Berlin-Neukölln& Remote)Weekly hours: 40 h

Working hours:Mon - Sat between 08:00 AM and 8:00 PM

Salary:2.73933-2.93933/month(Fixed salary2.40933/monthat 40h/week Language Bonus300 /month performance bonus up to 200 /month home office allowance 30 /month)

Your benefits:

• Career changersare very welcome!
• Variable working environmentthanks to the hybrid model (working in the office and from home)
• Mentoring and motivation:Direct support and feedback from colleagues and supervisors
• Various team eventssuch as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits:Shopping discounts bike leasing maximum capital-forming benefits company pension plan voucher card with regular top-ups
• Health and wellness programs:Global wellness program our own fitness app discounts atWellhub and much more
• Internal career opportunities:84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunitiesthrough worldwide German-speaking projects.
• 27-31 vacation days(depending on length of service) as well as special leave.
• OptionalGerman language classes

Your new tasks:

• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Your qualifications:

• Fluency inNorwegian (C2-level) andEnglish (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PCliteracy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

Sounds like the right job Take your chance and apply now!

This is what you can expect from us after you have applied:

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. After a successful recruitment test a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all these steps have been completed successfully we will give you a warm welcome!

You have any further questions

Feel free to contact us by e-mail:

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work because together we achieve great things!Create your best moments - with Foundever!

We have a wide variety of people working for us - career changers students mothers fathers people of different ages degrees of disability countries and religions as well as people from the LGBTQIA community. All people are welcome at Foundever! Where are you staying

Job-ID: 412428