Head of Warehouse Operations, Carrier Partnerships
Job Summary
Spreetail is seeking a hands-on Area Manager to serve as our on-site leadership representative at our Berlin fulfilment centre with additional oversight of our Rheine/Düsseldorf this role you will act as the key link between our on-site operations partnerswho execute day-to-day warehouse activitiesand Spreetails central functions. If you have deep warehouse management experience a talent for holding partners accountable to KPIs and a continuous improvement mindset we want you to join our growing EU operations team.
- Hold the carrier partner accountable to contracted SLAs and KPIs by monitoring performance conducting structured reviews and tracking corrective actions for any identified gaps.
- Serve as the primary liaison between the partner and Spreetails central functions (Technology Transportation Account Management) translating strategic requirements into clear operational instructions.
- Monitor real-time inventory levels order statuses and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows.
- Ensure strict adherence to Spreetails Standard Operating Procedures (SOPs) acting as the lead point of contact for rolling out system updates new SOPs or new client onboarding.
- Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS) order accuracy and inbound receive performance.
- Identify continuous process improvement opportunities within operations and build collaborative solutions-focused relationships to implement effective changes.
- Fluency in both German and English is required (additional European languages are a strong advantage).
- Demonstrated hands-on experience coordinating core warehouse workflows (inbound outbound returns) with exposure to both B2B and B2C fulfilment environments.
- Proficiency in Linnworks or equivalent WMS/ERP systems combined with a strong analytical mindset to leverage operational data build reports and identify trends.
- Clear confident communication skills with a proven track record of holding external stakeholders accountable while maintaining productive collaborative working relationships.
- Excellent organizational skills and self-motivation capable of prioritizing effectively and managing multiple workstreams autonomously across multi-site operations.
- Bachelors degree in Logistics Supply Chain Business or equivalent practical experience (certifications such as APICS Six Sigma or IOSH are a plus).
Required Experience:
Director
About Company
Spreetail is your full-service ecommerce acceleration partner, built to scale online sales for hard-to-ship products and more.