Head of Consulting (mfd)

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 e.g. Adidas Bayer SAP BNP Paribas Goldman Sachs T-Systems Swarovski & UPS as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years Retarus is customer-oriented stable a fair employer and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural multilingual and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees with generous compensation time off and a global collaborative workplace.

• Mobile working and flexible working time
• Collaborative diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern dog-friendly offices with nice amenities
• Company-paid health insurance public transportation lunch vouchers and further benefits

• Lead develop and continuously improve the Consulting organization and its employees.
• Take disciplinary and functional leadership responsibility for the Consultants.
• Build and continuously develop overarching Consulting capabilities methodologies standards and ways of working.
• Establish an integrated end-to-end Consulting approach covering both pre-sales and post-sales activities.
• Own capacity and resource planning and prioritize pre-sales requests and customer projects according to business priorities.
• Assign Consultants based on available capacity required Consulting skills and product expertise.
• Ensure high and consistent delivery quality across customer projects.
• Develop Consultants professionally and personally and foster a culture of knowledge sharing and continuous improvement.
• Define and track relevant Consulting KPIs and derive improvement measures.
• Act as escalation point for critical customer and project situations.
• Collaborate closely with Lead Consultants to ensure the required product-specific expertise is available and continuously developed within the Consulting organization.
• Work closely with Sales Product Management and Demand & Process Management to align priorities customer requirements capacity and delivery.

• Degree in Computer Science Engineering IT Business Informatics or a related field; alternatively equivalent practical experience with a strong technical consulting and leadership background
• Several years of experience in Technical Consulting Professional Services Solution Consulting Solution Delivery or a comparable customer-facing technical role ideally in an international environment
• Proven leadership experience with responsibility for people development team performance capacity planning resource allocation and prioritization
• Strong experience managing complex technical customer engagements end-to-end from pre-sales and solution design through implementation and go-live including handling critical customer and project escalations
• Proven ability to establish and continuously improve consulting methodologies standards best practices organizational structures and ways of working
• Strong customer and stakeholder management skills combined with a technical solution-oriented mindset excellent communication sound decision-making and a
• strong focus on quality and continuous improvement
• Very good / business-fluent German and English skills
• Ability to work effectively in an international and distributed organization

At Retarus you will work on impactful and dynamic projects with real opportunities to make a difference. Our customers are leaders across diverse industries with constantly evolving needs and high expectations. Youll be working with cutting-edge technology and great creative leeway to meet customers needs and the projects you work on will be deployed globally. Working at Retarus you will collaborate closely with convivial culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important
Come as you are. Retarus is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status.

Apply via our online application portal its easy and doesnt take long. Our colleague Alissa Selman is happy to field any questions you may have:

Werelooking forward to getting to know you!

Required Experience:

Director