Guest Experience Manager (mfd)
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Job Summary
JOB SUMMARY
Be empowered.
Begin: Tailored onboarding program and staff accommodation to help you get started
Belong: A welcoming and diverse team with associates from many different nationalities flat hierarchies and a wide range of expertise where people support each other and learn together
Become: Extensive internal and external training opportunities individual development plans excellent career growth prospects and transfer opportunities within our sister hotels
Be connected: Numerous associate events and team-building activities that strengthen our sense of community
Be honored: Christmas and vacation bonus discounted parking appreciation awards referral bonus program capital-forming benefits discounted associate room rates and F&B discounts at more than 10000 Marriott properties worldwide
Be well: Various wellbeing and mental health initiatives Serve360 activities healthy and delicious meals in our associate restaurant complimentary fitness facilities and numerous opportunities for social engagement
Be you.
Create moments that matter.
At the Munich Marriott Hotel you and your team create exceptional experiences for our guests ensuring they feel welcome valued and safe at all times. As Guest Experience Manager you will take on a key leadership role with direct impact on guest satisfaction service excellence and safety throughout the hotel.
Your Role
Lead motivate and develop the Guest Experience team
Ensure an outstanding guest experience from arrival through departure
Oversee VIP guest relations complaint handling and professional service recovery
Act as Manager on Duty (MOD) and coordinate daily hotel operations
Ensure compliance with and continuous improvement of safety and quality standards
Conduct regular hotel inspections and professionally manage and follow up on safety-related matters and incidents
Collaborate closely with all departments to ensure seamless guest experiences and efficient operational processes
Train coach and develop associates in the areas of service excellence complaint resolution and safety awareness
Be able.
Previous experience in a similar hospitality role ideally within Front Office Guest Relations or Rooms Operations
A genuine passion for hospitality and delivering exceptional guest service
Strong communication and leadership skills
High level of responsibility and safety awareness
Confidence and sound decision-making skills even in challenging situations
Excellent German and English language skills
Be connected.
Does this sound like you We would love to get to know you!
If you have any questions please contact:
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
