German Travel Advisor

Location: Athens Greece
Start Date: 17/07/26

Are you a problem-solver who thrives in fast-paced customer-focused environments Do you speak German fluently and want to join a dynamic team that supports travelers from around the world We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office providing world-class support and solutions to our customers.

Your Role

As a Bilingual Travel Advisor you will:

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.

• Maintain meticulous records of consumer feedback and questions in the customer services database.

• Handle client complaints efficiently following the companys escalation policy.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using system knowledge support documentation and analytical questioning.

• Provide proactive recommendations to solve common problems and improve customer experience.

Requirements

We are looking for candidates who are:

• Native or fluent in German.

• Proficient in English (C1 level).

• Skilled problem-solvers with strong troubleshooting abilities.

• Hold a High School Diploma or higher.

• Able to work independently and collaboratively in a fast-paced environment.

What We Offer

• Salary: 1380 gross per month x 14 salaries.

• Performance Bonus: Recognizing your dedication and results.

• Relocation Support:

  • 3 weeks accommodation in a premium hotel near the office.

  • 300 relocation allowance for candidates moving from abroad (first payment included).

• Contract:

  • Permanent for on-site employees.

  • Possibility of remote work anywhere in Greece (6-month renewable contracts).

• Insurance: Private Health & Life Insurance.

• Leave: 25 days of annual leave.

• Working Hours: 40 hours/week (8 hours/day).

• Schedule: MonSun 09:0019:00 (rotational).

Why Join Us

• Be part of a supportive international team that values innovation and customer satisfaction.

• Relocate easily with full support for your initial transition to Athens.

• Develop your career in the travel and customer service industry gaining exposure to global clients and cutting-edge systems.