German Speaking Performance Marketing Customer Success Manager

Location & Workplace: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Language Requirements: Fluent German (C2) and Business English (C1)

Compensation: gross annual salary Performance Bonus

Job Title: (Senior) Customer Success Manager Performance Marketing & Attribution

Position Type: Full-Time

Industry: MarTech / AI-Powered SaaS

About Us

We are Europes premier AI-powered SaaS platform in the MarTech and performance attribution space. Our technology empowers leading e-commerce brands and lead-generation companies to unlock full data clarity optimize multi-channel ad spend and maximize marketing ROIall while adhering to the highest standards of data privacy compliance.

Role Overview

We are looking for a (Senior) Customer Success Manager who combines strategic client management skills with deep hands-on expertise in performance marketing and media buying.

In this role you will not be resolving technical support tickets or handling routine administrative tasks. Instead you will serve as a high-impact strategic consultant and trusted growth advisor for your own dedicated portfolio of clients. By translating multi-channel attribution insights into clear actionable performance strategies you will help marketing leaders and C-level executives optimize their budgets and scale their paid campaigns effectively.

Key Responsibilities

• Strategic Client Consultation & Advisory: Act as the primary strategic counterpart for a portfolio of e-commerce and lead-gen clients. Provide expert guidance to CMOs Marketing Directors and media buyers on channel budget allocation campaign structures creative testing frameworks and multi-channel scaling.
• Post-Setup Onboarding & Rapid Value Realization: Partner with new accounts immediately following their initial technical setup. Teach client teams how to navigate and interpret complex attribution metrics enabling them to make smarter data-backed ad-spend adjustments early in their lifecycle.
• Portfolio Health Retention & Revenue Growth: Maintain overall account health across your portfolio. Proactively identify churn risks before they materialize introduce new platform feature updates and unlock revenue growth through value-driven upselling and expansion strategies.
• Data-Driven Storytelling & Interactive Communication: Convert complex attribution analytics into persuasive easy-to-digest growth narratives. Communicate recommendations through interactive phone-first and video consultations rather than relying on lengthy email threads.
• AI & Process Optimization: Actively leverage modern generative AI tools (such as ChatGPT Claude and internal productivity applications) to streamline reporting optimize daily workflows and build scalable Customer Success routines.

Key Requirements & Qualifications

Must-Have Qualifications:

• Professional Experience: Minimum 2 years of direct hands-on experience in performance marketing media buying or paid media agency consulting (agency MarTech vendor or brand-side) with proven direct client management experience.
• Paid Media Expertise: In-depth practical knowledge of major ad networksspecifically Meta Ads and Google Adsincluding campaign hierarchy setup budget distribution attribution windows and scaling tactics.
• Core Marketing & Attribution Fundamentals: Thorough command of essential digital marketing concepts including UTM parameter setup marketing funnel progression new vs. returning customer acquisition metrics and multi-touch attribution dynamics.
• Commercial Acumen & Communication Style: Excellent interpersonal skills with an assertive direct phone-first communication style. Demonstrates a commercial eye for recognizing expansion/upsell potential during client interactions.
• Language Skills & Location: Fluent German (C2 level) alongside business-fluent English (C1 level). Must be currently based in the Greater Munich Area or willing to relocate.

  Nice-to-Have Qualifications:

• Comfort integrating AI tools (ChatGPT Claude) into day-to-day operations.
• Familiarity with major e-commerce platforms and tracking ecosystems (Shopify WooCommerce Shopware GA4 Google Tag Manager or TikTok Ads).

What We Offer

• Competitive Package: gross annual base salary (commensurate with experience) plus an attractive performance-based bonus scheme.
• Ownership & High-Impact Work: Complete ownership over your client portfolio with a clear focus on high-level strategy customer success and revenue expansion rather than routine support desk ticket management.
• Flexible Modern Workplace: Modern equipped office space in Munich combined with a balanced hybrid working policy (3 days on-site 2 days remote) flat hierarchies quick decision-making paths and close collaboration with our Product and Sales teams.
• Perks & Career Growth: Top-tier hardware (high-end MacBook) corporate health benefits (Wellpass membership) unlimited access to cutting-edge AI tools and continuous professional development opportunities within a high-growth European MarTech company.