German Speaking Customer Service Representative

Location: Munich (Hybrid Office-based with flexible home office options)

Position Type: Full-time Permanent

Experience: Minimum 1 year of relevant experience

Compensation: 45000 - 50000 Base up to 12000 Bonus

About the Opportunity

Join a fast-growing global fintech and financial services leader dedicated to helping businesses simplify secure payments and master expense management. Backed by the robust footprint of over 10000 international employees and a US headquarters our Munich office retains the agile collaborative and rewarding spirit of a close-knit startup.

In this high-impact role you will be one half of a strategic two-person team in Munich. This position offers exceptional visibility to leadership and extensive cross-functional exposure across Sales Compliance and Operationsmaking you a vital driver of both client satisfaction and localized growth.

Key Responsibilities

• Relationship Management: Serve as the trusted first point of contact for dealers and their clients building long-term relationships through exceptional service delivery.
• Cross-Functional Collaboration: Partner closely with Sales Operations and Compliance teams to guarantee seamless trade processing and rapid issue resolution.
• Customer Enablement: Empower clients by training them on our digital tools encouraging platform adoption to maximize their autonomy and operational security.
• Operational Excellence: Monitor track and report on open trades requiring wire instructions proactively escalating potential non-settlements to management.
• Financial & CRM Administration: Support healthy cash flow by managing the timely collection of open receivables and maintain immaculate client records within Salesforce.
• Compliance & Escalations: Independently resolve minor customer grievances and manage key compliance inquiries (GDPR CASS) alongside internal teams and banking partners.

Ideal Candidate Profile

Must-Haves:

• Languages: Native-level fluency in German (C2) and professional proficiency in English (C1) are strictly required.
• Experience: 1 years of proven success in client support account management or a similar high-touch customer-facing environment.
• Technical Aptitude: Strong computer literacy including advanced comfort with MS Excel Outlook and the broader MS Office suite.
• Work Style: A flexible committed professional who thrives on direct client interaction and cross-departmental teamwork.
• Location: Based in Munich with the ability to commute to the office regularly (please note: this is a hybrid role fully remote work is not available).

Nice-to-Haves:

• Prior experience within banking fintech or corporate financial services.
• Hands-on familiarity with Salesforce or equivalent CRM platforms.

What We Offer

• Attractive Compensation: A competitive package featuring a 45000 - 50000 base salary complemented by a 12000 annual bonus (distributed at 1000 monthly tied to sales team commercial milestones).
• High Visibility & Impact: Benefit from direct exposure to leadership and hold a highly influential voice within a focused collaborative local team.
• Work-Life Balance: 25 days of annual leave predictable standard business hours zero travel requirements and flexible hybrid working arrangements.
• Professional Growth: Gain deep insights into complex fintech workflows international operations and compliance standards.
• Modern Workspace: Work with a cutting-edge tool stack in a forward-thinking global company right in the heart of Munich.