German-speaking Business Travel Consultant

CloserHire is partnering with a leading travel management corporate card and expense management company to recruit a Business Travel Consultant for their Berlin-based this role you will provide high-quality support to corporate travelers managing bookings for accommodations flights rail travel and other business travel services. You will ensure seamless travel arrangements assist with self-service tools and ensure compliance with company and customer policies. This is a full-time hybrid position: work primarily from home with one day per week at the Berlin office (4 days/month). The position offers the opportunity to work in an international and fast-paced environment while supporting business travelers worldwide.

• Location: Berlin Germany
• Language: German
• Start date: Jan 27

Your Role

• Provide customer support via chat calls and emails ensuring a smooth travel experience
• Stay up to date with relevant travel information destinations and service providers
• Assess customer needs urgency and preferences efficiently
• Handle complex travel bookings including flights rail accommodations and additional services
• Assist customers with self-service options on travel platforms and apps
• Ensure responses are timely and aligned with service level agreements (SLAs)
• Maintain compliance with company and customer policies following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends products and service providers
• Stay informed about best practices in business travel
• Meet attendance training and performance expectations

Your Profile

• Fluent German & English (C1) both written and spoken 5 years of experience in a business travel consultant role handling air rail and accommodation bookings 3 years of experience using GDS (Sabre
• Amadeus or
• Galileo) mandatory
• Experience in customer-facing roles or contact centers
• Proficiency with tools such as
• Gmail Zendesk
• Slack and a leading CRM platform
• Ability to work rotating shifts (Monday to Friday 7 AM 7 PM CEST) rotation every 3 months
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional empathetic and excellent communication skills
• Additional languages (German Spanish Italian) are a plus

What Is Offered

• Full-time hybrid role in Berlin: primarily remote with one day per week on-site (approx. 4 days per month) Monday to Friday schedule no work on weekends or bank holidays
• Rotating shifts within 07:00 19:00 CEST adjusted every 3 months
• Competitive remuneration based on experience skills and performance
• Medical dental and vision coverage with premium plans
• Paid parental leave and bereavement leave
• Subsidized commuter benefits
• Mental health support programs
• Continuous guidance training and career development opportunities
• Opportunity to work with a globally recognized company in the business travel sector

Relocation

N/A