German B2B Travel Agent Berlin

Provide high-quality travel support to customers via chat phone and email

Manage hotel flight rail and car bookings accurately and efficiently

Analyse customer needs urgency and travel preferences to deliver suitable travel solutions

Support users with self-service functionality on the clients platform and mobile application

Maintain extensive supplier destination and travel system knowledge

Handle complex itineraries ticketing reissues cancellations EMD/MCO issuance and PNR management

Ensure compliance with company travel policies customer procedures and global travel regulations

Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience

Participate in team meetings product updates and supplier/travel industry training sessions

Provide operational feedback to internal teams regarding customer experience and process improvements

Maintain performance standards attendance SLA targets and operational KPIs within a fast-paced travel support environment.

Native/fluent in German both oral and written. Fluent in English (B2 or higher)

Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment

Previous experience with using Sabre Amadeus or Galileo GDS modules including ticketing reissues cancellations EMD/MCO issuance and PNR management

Strong knowledge of complex itineraries air fares fare construction negotiated fares and route deals

Experience with ARC and BSP market booking practices

Understanding of travel industry regulations and global compliance requirements

Experience with NDC low-cost carriers and third-party aggregators considered an advantage

Strong customer service and communication abilities

Ability to multitask and manage urgent travel-related requests effectively

Comfortable working in fast-paced international travel support environment

Working schedule: shift rotation Monday to Friday from 07 AM 07 PM. Days off: Saturday & Sunday; Bank holidays.

Opportunity to join a fast-growing international AI-powered travel technology company

Hybrid working model

Comprehensive healthcare insurance and wellbeing support

Retirement savings and equity participation opportunities

Flexible time off and parental leave benefits

Travel-related perks and commuting support

Collaborative international work environment with modern office facilities

Professional development opportunities within a high-growth technology environment