Front Office Manager

What youll do

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high-energy people who love our guests by setting and monitoring goals empowering and developing them and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between front office housekeeping maintenance and F&B.
• To be fully aware and competent in all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers forging long-term relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and be confident on the hotel facilities.

Qualifications :

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• You have experience in a similar role or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns which will include days and nights weekdays and weekends to support the duty management team as and when required.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.

Additional Information :

Whats in it for you...

• Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
• Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Plenty of opportunity for development.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

Remote Work :

No

Employment Type :

Full-time