Freelance IT Support Technician L1 & L2 (mwd)

Job Description

• Provide onsite technical support for hardware software and network issues
• Install configure and maintain desktops laptops printers and mobile devices
• Troubleshoot Windows OS Microsoft 365 and common enterprise applications
• Manage user accounts permissions and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents solutions and procedures

Qualifications :

• Good technical knowledge of workplace environment and end-user services: Windows environment Office 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL ticket tracking)
• IT Support experience in a large enterprise environment ( 400 users)
• At least 1 years of onsite support and customer care is required
• Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
• Motivation and real desire to improve and learn
• Organized able to work independently pragmatic and hands-on approach
• Spoken languages: German (Native) AND English (fluent) French is a plus

Additional Information :

All our positions are open to both women and men and are of course open to people with disabilities.

Remote Work :

No

Employment Type :

Contract