Field Service Engineer

**Please apply with an English resumé!**

Do you want to change how the world creates

At Formlabs were building the tools that make it possible for anyone to bring their ideas to life from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50000 industry leaders worldwide including Apple Google Tesla New Balance and NASA. Together were helping everyone design prototype and manufacture faster than ever before.

As the dedicated Field Service Technician for Formlabs you will be the primary technical point of contact and face of our companyacross the DACH region and beyond. This is a role where you will be traveling80% or more of the time.

You will be responsible for the full lifecycle of the customers on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Were a team of hands-on builders engineers and innovators reinventing how the world makes physical things. If youre ready to shape the future of fabrication come build it with us.

The Challenge:

• Installation & Customer Training (On-Site)
  • Equipment Installation: Travel to customer sites to unpack install commission and calibrate new 3D printing systems.
  • User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery utilize software and perform basic maintenance.
  • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

• Break-Fix & Maintenance (On-Site)
  • Rapid Response: Act as a deployable resource for customers facing downtime often traveling on short notice to perform urgent repairs.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits ensuring all warrantied customers are serviced within their 90-day target window.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve single visit resolutions to minimize travel and downtime.

• Logistics & Reporting
  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule (flights trains hotels rental cars) and submit expenses on time.
  • Documentation: Maintain meticulous records of installations training sessions completed and repairs in Salesforce.

Your Profile:

• You are based in Frankfurt (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80% of the time.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively inGerman and English.
• Valid drivers license is required.

Bonus Skills:

• Fluency in French
• Passion for 3D printing and emerging technologies
• Experience in rapidly-growing startup environments

Our Perks:

• Shares in the company (were a double unicorn company!)
• Free mental health & well-being sessions with an external partner
• Learning and development budget
• Free 3D prints
• Urban Sports Club discount
• Supplementary opt-in German pension scheme
• Fun team events

We build amazing things. Come join us!

Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

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