(Field) Service Engineer (fmd)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Leica Biosystems mission of Advancing Cancer Diagnostics Improving Lives is at the heart of our corporate culture. We are a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable solutions help improve workflow efficiency and diagnostic confidence. When you come to work at Leica Biosystems you are helping deliver solutions that enable accurate diagnoses and improve lives.

The (Field) Service Engineer (f/m/d) is responsible for the technical setup operation maintenance and optimization of Leica Biosystems equipment provided by the European Demonstration Centre (EDC). The role ensures that all demo environments consistently deliver bestinclass performance for customer demonstrations training sessions workflow simulations and internal evaluations

This position is part of the EMEA Customer Excellence organization. You will report to the Manager EDC Workshop working as part of the team that prepares inspects maintains and repairs demonstration loan and field-returned Leica Biosystems equipment.

You will work closely with the Workshop Team Leader Service Applications Digital Pathology Training and support teams to ensure demo assets are ready compliant and able to deliver a high-quality customer experience. If you enjoy hands-on technical work structured troubleshooting and interacting with customers & commercial teams read on.

In this role you will have the opportunity to:

• Set up operate maintain and optimize Leica Biosystems systems to support customer demonstrations training activities and workflow simulations.
• Prepare inspect verify and troubleshoot demo assets in line with workshop priorities set by the Commercial Workshop Team Leader.
• Manage configuration calibration verification upgrades and readiness checks for all equipment including accessories & software.
• Diagnose and resolve technical issues across platforms electromechanical systems software and network-connected components.
• Complete maintenance repair modification and quality verification activities in line with Leica Biosystems standards and applicable quality requirements.
• Partner with workshop colleagues sales applications product specialists and service teams to deliver a reliable and compelling demo experience.

The essential requirements of the job include:

• Biomedical or Engineering experience with an associate degree OR equivalent technical work experience. Preferred knowledge of the diagnosis repair and maintenance of Pathology instruments.
• Strong technical troubleshooting capability across electromechanical & electronic systems optics platforms and software.
• Knowledge of PC hardware networking principles firmware updates software installation and system connectivity. Exposure to various operating systems (Windows Linux) preferred.
• Ability to communicate clearly with technical and non-technical audiences and collaborate effectively across international teams.

• Fluent English and German language capability with the ability to communicate with customers professionally.

It would be a plus if you also possess:

• Experience diagnosing repairing and maintaining pathology instruments or similar scientific and clinical instrumentation.
• Experience working in a regulated environment with ISO FDA or similar quality requirements.
• A strong customer-centric mindset and interest in continuous improvement system readiness and service efficiency.

Travel work arrangement and physical/environment requirements:

• Your role will be field based but regular presence in Nussloch Germany is expected to support the Commercial Workshop and European Demonstration Centre
• Travel is required to support field service the Newcastle demo laboratory customer demonstrations training or cross-functional technical activities. International travel to North America is potentially required at least within the training period.
• Ability to work in a workshop and technical service environment including safe handling movement and preparation of Leica Biosystems equipment.
• Awareness of applicable quality safety and compliance requirements relevant to medical device service pathology systems and workshop operations.

Leica Biosystems offers a broad array of comprehensive competitive benefit programs that add value to life beyond the job. At Leica Biosystems we believe in designing a better more sustainable workforce and are committed to providing enriching careers that support both business needs and associate development.

Join Leica Biosystems and help ensure that every customer interaction with our portfolio reflects technical excellence reliable demo readiness and a commitment to improving lives through better diagnostics.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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