Field Service Engineer AV Technician (all genders)

The field services team play a key role in providing exceptional first-level support for diverse technical environment. The team ensures quick resolutions to IT service issues supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Roles & Responsibilities:

• Provide first-level onsite support for hardware AV systems device management and basic networking.
• Act as the primary point of contact for onsite support including issue registration classification and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices AV setups (Extron Crestron) and conference room equipment ensuring functionality during events.
• Contribute to AV event support assisting with setup troubleshooting and post-event shutdown.
• Maintain inventory of devices spare parts and equipment ensuring timely replacements and repairs.

Skills Required:

• Strong understanding of quantum computing and research environments.
• Proficient in hardware and peripheral management.
• Ability to coordinate and troubleshoot within a research setting.
• Full profciency in German language along with English is required for this role.

People with disability and appropriate suitability are in favor.

Quantum Support: Monday to Friday 9 AM to 5 PM (local time) at research hubs.