Engineering Manager

About Parloa

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

About The Role:

As an Engineering Managerat Parloa you will be entrusted with one of the most critical missions:

• Building and leading a high-talent high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade resilient and innovative AI solutions that customers love.
• Raising the bar on technical excellence cultural leadership and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges but your true leverage comes from how you develop engineers scale teams and drive alignment with Parloas strategic goals. You balance autonomy with accountability empowering your teams while ensuring they deliver measurable customer and business impact.

Areas Of Ownership:

• Build and scale world-class teams: Hire mentor and elevate exceptional engineers. Create a culture of ownership bias for action and continuous improvement.
• Drive outcomes not just output: Ensure every project directly contributes to Parloas strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence reliability and pragmatic perfectionismdesign for tomorrow build for today.
• Foster fearless culture: Enable fast decentralized decision-making encourage experimentation and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security availability quality and performance making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product Design and Business leaders to ensure technical execution and product vision are tightly aligned.

Who You Are:

• A proven engineering leader (812 years in software engineering 35 years in people leadership) with a track record of delivering complex enterprise-grade systems at scale.
• A talent magnet: you know how to attract develop and retain world-class engineers raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity ownership customer obsession and high standards inspiring others to do the same.
• Fearless and pragmatic: you balance ambition with execution turning bold visions into reality through iteration and disciplined delivery.
• Skilled in scaling organizations: you know how to build systems not bureaucracy to ensure sustainable speed and impact.

Our Engineering Values

At Parloa we hire promote and evaluate based on cultural and technical excellence. Youll thrive here if you:

• Earn Trust act with transparency and reliability.
• Obsess Over Customers always start with the customer problem.
• Think Big set bold goals and pursue them fearlessly.
• Have Integrity do the right thing especially when its hard.
• Disagree & Commit debate with candor align fast and deliver.
• Own It take full responsibility for outcomes not just tasks.
• Dive Deep master the details without losing sight of the big picture.
• Bias for Action move fast decide quickly iterate fearlessly.
• Deliver Value measure success by customer and business impact.
• Insist on the Highest Standards raise the bar continuously.
• Go the Extra Mile make the impossible possible.
• Hire & Elevate the Best raise the bar with every hire.

Why Join Parloa

• Impact at Scale: Define the future of enterprise AI in a market ripe for disruption.
• Elite Talent Density: Work alongside top-tier engineers Staff and Principal leaders in a reverse-pyramid structure optimized for speed and innovation.
• Culture of Builders: Ownership autonomy and fearless iteration are not slogansthey are how we win.
• Uncapped Growth: Be part of an org growing 4x annually where career opportunities multiply as fast as our business.

Our Recruiting Process:

Recruiter Interview Peer Interview 360 Technical Interview Loop Bar Raiser Interview

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.