End user computing OSS

End user computing - OSS
Neu-Isenburg Germany 100% Onsite

Must-Have
(Ideally it should not be more than 3-5) Act as a Single Point of Contact (SPOC) for the site on behalf IT for all End users
Provide 9 Hours x 5 days On-site Support through Walk-in Email Self Service Desk phone MS Teams. Available for after hours and weekend support
Excellent communication etiquettes and customer service skills. Godd in German and English Language.

Excellent Knowledge in Windows 10 / Windows 11 Microsoft Office 365 SCCM LAPSWindows Server 2012/2016 KillDisk VMWare Server Patch ManagementMicrosoft AzureMicrosoft Exchange Administrator Cisco VPN WSUSActive Directory Services.

Excellent Knowledge in ServiceNow LogMein Rescue Remote Desktop ConnectionVirtual Desktop InfrastructureScienceLogic MonitoringBitLocker Administration CA Introscope Spectrum NetQOS Network Flow Analysis App synthetic Monitor

Excellent Knowledge in ITIL4 processes such as Incident Change and Problem Management

Hands-on Skill in setting up configure troubleshoot issues with projectors Television microphone in meeting rooms

Ability to understand IT Landscape and IT Assets.
Ability to manageprocure and maintain other IT assets

Hands-on skill in mounting and maintenance of Network and Server equipment.
Hands on skill to configure end user badges to security software system and monitoring
Handle Tier1 troubleshooting of the Network hardware devices such as switch router and WAPs Firewall UPS

Manage LAN and WAN Landscape

Engaging Incident Management team Triage and collecting required details be the the primary contact of support for Priority 1 and Priority 2 level incidents at the site location
Availability to support any ad-hoc Project work or after hours emergency issues such as network maintenance activity.
Manage local file server and responsible for granting/revoking access to local file share
Good-to-Have PowerShell Scripting Knowledge
Microsoft Azure
AWS
Windows Server Build / Decommission
Backup and Storage
ITIL4

# Responsibility of / Expectations from the Role
1. Single point of contact for the site on behalf of IT
2. Always available as SPOC in the location and answer the calls as needed
3. Manage LAN and WAN Landscape
4. Installation of Operating System Customer Approved Software tools and utilities on end user PC
5. Continuous User education via frequent training on various IT topics including IT Security best practices.
6 Manage PC refreshes and scrapping old assets through re-cycler vendor
7 Vendor engagement with IT hardware and Network Service provider
8 Responsible for logging incidents and requests in ticketing tools and periodically documenting the records and key updates.
9 Responsible for setting up / moving the user desk and conducting IT induction training for new employees.
10 Responsible to engage Helpdesk for employee password scramble
11 Handle Desktop issues requests and queries on-site and to remote home office users.
12 Set up a Hot desk for customers partners and suppliers visiting the site.
13 Continuous User Education via Frequent Training
14 Tier 1 troubleshooting and maintenance of Lexmark printer devices
15 End to end support for PC from procuring it through hardware vendor till data cleansing and scrapping of End of Life PC.
16 Provide Tier 1 Support for Network Application issues and queries by utilizing the relevant L0 scripts provided by various Network Application and other technical teams.
17 Add/ Move/ Delete/Configure users/groups in Active Directory
18 Build Windows Servers from Scratch
19 Decommission Windows servers
20 Set up user access in AWS
21 Set up server policies monitor advisories in Azure
22 Ensure the local servers are patched on a monthly basis and the most recent security update are present
23 Provide Tier1 Printer support for printers located in Office premises. It includes engaging Vendor for hardware and firmware issues.
24 Perform Level 1 Exchange administrator role such as creating changing deleting mailboxes resources distribution lists.
25 Escalate any Incidents Requests that is not under the scope of DTS to respective Application Network Functional Support group
26 Periodical documentation of records and key information
27 Regular reporting (daily weekly monthly) to all respective managers