Divisional Lead FCOI (all genders)

The Financial Crime Operations Investigations unit (FCOI) within the Fraud&FinCrime Department is primarily responsible for processing pre-investigated cases of unusual transactional activity where fraud is identified as the primary activity and perform the filing of a Suspicious Activity Report (SAR) with the FIU where required and initiate further risk-mitigating measures.

Additional FCOI is using their knowledge and intelligence to triage new cases by categorizing them based on e.g. pattern and urgency to ensure new investigation cases receive an appropriated handling. Next to that immediate risk mitigating measure might be taken and if necessary - further internal / external communication with additional stakeholder needs to be orchestrated.

Furthermore the FCOI function includes the responsibility to perform Quality Control (QC) not only on an ongoing base while processing incoming pre-investigated cases but also proactively across all Fraud&FinCrime cases within ICB. QC function is primarily responsible for performing end to end quality reviews of case recommendations and SAR filings to ensure compliance with corporate and local regulatory standards.

As a Divisional Lead reporting to the Head of Fraud&FinCrime you will have oversight of triage function investigators and QC; ensuring any identified Financial Crime Risks are mitigated and proper filings are completed in a timely manner. Responsibilities for this role include managing investigations pipeline while ensuring cases meet or exceed closure and quality metrics reporting facts of significant investigations to line of business to assist in identifying potential operational or compliance risks and ensuring Suspicious Activity Reports (SAR) are completed in a timely and accurate manner for submission to regulators and/or law enforcement. The Divisional Lead will provide support to the Team and to Senior management dealing with any issues that arise.

Job responsibilities

• Monitor reporting metrics to ensure productivity quality standards and SLAs and ensure timely escalation of key risks/issues to management
• Serve as a point of escalation and provide overall policy and procedure guidance and keep informed of and apply any changes to processes procedures and regulatory change
• Collaborate with management for ongoing knowledge sharing to the investigation Teams driven by root cause error analysis and promoting best practice
• Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives for referring parties supporting the creation of unusual activity reports and establishing strong feedback loop
• Develop strong partnerships with key stakeholders proactively build and maintain relationships across the firm
• Ensuring investigators are appropriately skilled trained & qualified to perform their role
• Work closely with Head of Fraud&FinCrime to ensure robust forecasting and contingency planning is in place to ensure continuity of operations and appropriate resource allocation to meet demand

Required qualifications capabilities and skills

• Strong verbal and written communication skills with ability to influence others and build successful relationships
• Excellent analytical and research skills detail oriented
• Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
• Strong time management skills self-directing and capable of dealing with high pressure time sensitive tasks
• Quality-focused work ethic with a strong controls mind-set
• Able to demonstrate flexibility and operate in a changeable environment

• Demonstrated commitment to coaching and people development

Preferred qualifications capabilities and skills

• Extensive experience within AML/fraud investigation SAR filing(goAML) and communication with governmental authorities such as FIU in financial sector of minimum 5 years
• Prior management/supervisory experience of minimum 2-3 years within AML ; demonstrated leadership ability
• Previous banking-retail experience is a plus
• Excellent German and English

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