Director, Internal Communications

We are on the lookout for a Director Internal Communications to join the People & Culture team on our journey to always deliver amazing experiences. 

As the Director of Internal Communications you will lead the internal communications function at Delivery Hero defining the overall corporate narrative structure and governance to drive clarity alignment and engagement across our organisation.

Reporting to the Senior Director People & Culture you will act as a strategic advisor to senior leadership. This is a Director-level leadership role designed for a manager of a function who seamlessly bridges the gap between high-level strategic planning and hands-on execution. You are someone who can set the vision for our internal channels coach a dedicated team and roll up your sleeves to personally craft critical communications when the situation demands it.

• Strategy & Narrative Ownership: Define own and execute the internal communications strategy and narrative ensuring absolute alignment with Delivery Heros core business priorities.

• Executive Advisory & Crisis Support: Act as a trusted strategic advisor to senior leadership on internal positioning and organisational changes. Personally craft high-stakes communication materials and develop robust manager enablement toolkits for complex or crises.

• Functional Leadership: Lead mentor and develop the Internal Communications team optimising the functions operating model workflows and process efficiencies.

• Company-Wide Moments: Own and oversee major corporate communication touchpoints including All Hands strategic business updates People Communications and large-scale transformation topics.

• Governance & Channel Excellence: Establish and enforce clear communication governance messaging frameworks and channel strategies (e.g. Slack Allhands) across the organisation to ensure consistency and transparency.

• Cross-Functional Collaboration: Partner closely with External Communications Employer Branding HR and Legal to ensure a seamless alignment between internal reality and external brand messaging.

• Data-Driven Optimisation: Define key success metrics to continuously measure evaluate and improve the effectiveness of internal communication channels and campaigns.

Qualifications :

• Proven Track Record: 8 years of experience in Corporate Communications with a deep specialisation in Internal Communications within a fast-paced global or scaled environment.

• Director Leadership Mindset: Proven experience as a manager of a function. You are highly comfortable making autonomous operational decisions improving departmental processes and coaching team members to success.

• Strategic Execution: Demonstrated ability to move seamlessly from high-level strategic planning to tactical hands-on oversight and content creation.

• Master Storyteller: Exceptional capability to craft compelling transparent and culturally aligned narratives tailored to a highly diverse international employee base.

• Hands-on Capability: A roll up your sleeves attitude. You possess the elite writing and editing skills required to personally draft sensitive executive communications or toolkits on short notice.

• Stakeholder & Crisis Management: Strong executive presence with the ability to influence and advise C-level stakeholders navigate cross-functional complexities (HR Legal PR) and maintain composure under pressure.

• Project Management: Exceptional organisational skills to manage multiple complex high-visibility workstreams simultaneously.

• Language: Native-level or completely fluent with exceptional written and verbal communication skills in English.

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on the 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time