Desktop Support Engineer

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detailoriented and customerfocused Desktop Technician (Band 2) to join our Philippines this role you will provide daytoday local and remote desktop support troubleshoot hardware/software issues and ensure timely resolution of tickets while maintaining Service Level Agreement (SLA) compliance.

• Supporting clients in 190 countries
  

• Network of 6000 Engineers
  

• Trusted by 200 Enterprise Clients
  

• Provide first/second level contact and problem resolution for customer issues.
  

• Respond to inbound calls document troubleshooting steps and resolve hardware software and application challenges.
  

• Work with thirdparty vendors to remediate complex AV issues.
  

• Maintain accurate ticket updates for all reported incidents.
  

• Install upgrade support and troubleshoot Windows XP 7 8.1 10 Microsoft Office 2010 Cisco Jabber and other authorized applications.
  

• Provide basic support for Mac operating systems.
  

• Install upgrade support and troubleshoot printers and computer hardware.
  

• Perform preventative maintenance and remedial repairs on desktops laptops printers and peripherals.
  

• Use diagnostic tools to troubleshoot network connectivity and workstation issues.
  

• Support IT projects requiring flexibility and teamwork.
  

• Perform other duties as assigned.
  

• Bachelors Degree in Computer Science or related field (or equivalent).
  

• Certifications: CompTIA A Microsoft Certified Professional (MCP) or higher.
  

• Minimum of 18 months IT experience.
  

• Strong knowledge of Windows 710 Active Directory Group Policy Objects (GPOs) MS Office 365 enterprise antivirus and helpdesk ticketing systems.
  

• Experience with mobile device management (iOS/Android) enterprise encryption and Windows PC/laptop management via Active Directory.
  

• Proven analytical troubleshooting and problemsolving skills.
  

• Ability to multitask prioritize effectively and meet SLAs.
  

• Excellent communication relationshipbuilding and customer service skills.
  

• Adaptable and flexible in a fastchanging environment.
  

• Willingness to work offhours and weekends when required.
  

• English proficiency: C1
  

Why Join Us

Ready to excel in Desktop Support Apply now and help drive IT support excellence with Excis in the Philippines!