DACH Senior Customer Onboarding Specialist

As a Customer Onboarding Specialist youll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

Youll act as an experienced autonomous consultant for customers with sophisticated needs translating high-level business goals into clear onboarding strategies that drive time-to-value adoption and long-term success. Youll partner closely with Sales Customer Success and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

This role can be worked Remotely Hybrid or from our Berlin Office

In this role youll get to:

• Lead end-to-end onboarding for complex multi-stakeholder customers managing competing priorities and timelines to deliver successful implementations.
• Translate customer business goals into measurable onboarding objectives tied to activation adoption and time-to-value outcomes.
• Design and deliver scalable multi-Hub solutions aligned to advanced business processes data models and reporting needs.
• Oversee product configuration integrations training and initial campaign execution to accelerate customer impact.
• Advise customers on technical elements such as integrations APIs permissions and governance within the HubSpot ecosystem.
• Facilitate effective discovery sessions across diverse customer contexts adapting for executive technical regional or language considerations.
• Partner cross-functionally with Sales Customer Success Services and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German
• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
• Can manage multiple implementations or service engagements simultaneously.
• Bring expertise in at least one core HubSpot Hub (Marketing Sales Service or Operations) with working knowledge across others.
• Advise on both technical solutions (integrations APIs) and strategic growth considerations.
• Communicate and present with confidence and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.
• Are familiar with data modelling reporting frameworks or CRM governance at scale.
• Have experience identifying or supporting expansion opportunities.
• Are comfortable using AI-powered tools to improve efficiency insight or delivery quality.
• Have a background consulting on CRM platforms.

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe secure and trusted experience for all candidates. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.