D2C Business Operations Manager CEE (mfd)

As theManager Business Operations CE & EE at SharkNinja you will play a critical role in driving operational excellence across our Direct-to-Consumer (DTC) business in Central and Eastern Europe based in Frankfurt Germany. Your focus will be on improving business performance across SharkNinjas owned eCommerce channels through data-driven decision making commercial planning operational optimisation and cross-functional collaboration. Working closely with teams across eCommerce CRM Performance Marketing Supply Chain Finance Analytics and Commercial youll help identify growth opportunities improve customer experience optimise trading performance and ensure the successful execution of key business initiatives. This is a unique opportunity to influence strategic decision-making and support the continued growth of SharkNinjas DTC business across the CE & EE region.

• Drive operational excellence across SharkNinjas DTC business in Central and Eastern Europe by identifying opportunities to improve performance processes and scalability.
• Partner with regional eCommerce CRM Performance Marketing Finance Supply Chain and Analytics teams to support the delivery of commercial and operational objectives.
• Own and maintain key DTC business reporting performance dashboards and trading metrics providing actionable insights to stakeholders.
• Monitor and analyse website performance conversion customer behaviour revenue and operational KPIs to identify opportunities for growth.
• Support weekly monthly and quarterly trading reviews helping to identify risks opportunities and actions required to deliver business targets.
• Coordinate cross-functional initiatives to improve customer experience operational efficiency and commercial performance across CE & EE markets.
• Support promotional planning product launches seasonal events and peak trading periods through effective operational coordination and execution.
• Partner with Supply Chain and Demand Planning teams to ensure product availability and inventory planning support DTC growth objectives.
• Lead process improvement initiatives designed to streamline ways of working improve reporting accuracy and increase business efficiency.
• Track and communicate progress against key business objectives ensuring stakeholders have visibility of performance and priorities.
• Work closely with local market teams to understand market-specific challenges and opportunities and translate insights into actionable plans.
• Champion a culture of continuous improvement and operational excellence across the regional DTC organisation.

• Experience in Business Operations eCommerce Operations Commercial Operations DTC Strategy Consulting or a related business function.
• Experience supporting or managing Direct-to-Consumer eCommerce businesses ideally within consumer goods retail or high-growth brands.
• Strong analytical skills with the ability to interpret complex business data and translate insights into actionable recommendations.
• Advanced Excel skills and experience working with reporting tools dashboards and business intelligence platforms.
• Strong understanding of key eCommerce and DTC performance metrics including conversion traffic customer acquisition retention and revenue.
• Excellent stakeholder management skills with the ability to collaborate effectively across multiple functions and levels.
• Strong project management and organisational skills with a proven ability to manage multiple priorities simultaneously.
• A commercial mindset with a strong focus on growth customer experience and operational efficiency.
• A proactive solutions-oriented approach with a passion for continuous improvement and business optimisation.
• Excellent communication and presentation skills with the ability to simplify complex information for a wide range of audiences.
• A motivated self-starter who is ambitious & curious with a desire to challenge the status quo and drive positive change.
• Fluency in English and German is required; Additional Central or Eastern European language skills are advantageous.

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Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

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We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at