Customer Training Manager (mfd)

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We dont replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs. Today 2000 facilities trust voize and over 200000 users rely on our AI companion to ease their daily workload.

As a dynamic team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

As an Onboarding Manager - Training Expert you will be responsible for delivering impactful training sessions both online and onsite to ensure users understand how to maximize the value of voizes AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches) empowering them to embrace the technology and improve their documentation workflow.

• Train the Trainer: Lead online and onsite sessions empowering voize coaches at our clients to deliver effective training to larger groups.

• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.

• Collaborate with cross-functional teams: Work closely with Support Product and Customer Success teams to solve onboarding challenges and provide real-time feedback.

• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.

• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

• Proven experience in Train the Trainer programs particularly with large groups

• Strong communication and presentation skills able to engage and motivate users

• Experience in training professionals ideally in the healthcare or caregiving sector

• Passion for technology adoption and empowering others to embrace change

• Fluent in German (C2) with good knowledge of English

• Willingness to travel 23 times a week to our customers - ideally you are based in Berlin Munich Cologne or Frankfurt as long as you are flexible to travel

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

• You decide when you work best that means flexible working hours and a good hybrid set-up.

We look forward to your application and cant wait to meet you no matter who you are or what background you have!

Required Experience:

Manager