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Customer Support Specialist (B2B & Partner Operations) (mfd)
Job Location:
Monthly Salary:
Posted:
8 November 2026 (Yesterday)
Posted:
Application Deadline:
5 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Your Role
Ready to shape the future of Open Finance
At Qwist were pioneering how financial data empowers businesses and consumers. As a Customer Support Specialist based in Berlin (or fully remote within the EU) youll be the primary voice and trusted technical liaison for our B2B partners fintech clients and their end usersdriving outstanding customer satisfaction and leveraging modern AI automation to continually elevate our support standards.
Were looking for someone who combines technical curiosity with genuine customer empathy. You thrive in structured environments love digging beneath surface symptoms to analyze logs and can translate complex technical status updates into clear reassurance-driven communications.
At Qwist were pioneering how financial data empowers businesses and consumers. As a Customer Support Specialist based in Berlin (or fully remote within the EU) youll be the primary voice and trusted technical liaison for our B2B partners fintech clients and their end usersdriving outstanding customer satisfaction and leveraging modern AI automation to continually elevate our support standards.
Were looking for someone who combines technical curiosity with genuine customer empathy. You thrive in structured environments love digging beneath surface symptoms to analyze logs and can translate complex technical status updates into clear reassurance-driven communications.
What Youll Own
- Manage and resolve multi-channel B2B support:Triage investigate and solve incoming technical support requests via email and enterprise ticketing systems for our partners and end users.
- Lead technical diagnostics:Analyze API requests inspect application logs and query monitoring systems (such as Prometheus and Opsgenie) to confidently assist partner developers with integration and runtime queries.
- Drive incident response & partner communications:Act as the Tier-1 front line during operational disruptions collaborating closely with engineering and platform teams updating status pages and delivering timely updates.
- Pioneer support automation:Champion the use of AI tools automated workflows and intelligent routing to accelerate ticket triage eliminate repetitive manual inquiries and optimize overall response times.
- Own the knowledge ecosystem:Author and maintain comprehensive internal knowledge bases runbooks technical troubleshooting guides and external FAQs to facilitate partner self-service and seamless internal handovers.
Your Skillset
- 2 years of experiencein B2B customer support or technical service desk environments utilizing modern ticketing tools (e.g. Jira Service Management Zendesk).
- Practical experience withtechnical diagnostics and observability including reading application logs interpreting error codes and navigating monitoring dashboards (e.g. Prometheus Grafana Opsgenie).
- Demonstrated confidence and hands-on familiarity utilizingAI tools and automated workflowsto streamline ticket handling and process optimization.
- Outstanding communication skills in German (C1)with the ability to conduct technical discussions and proficiency in English. Fluency inSpanishis a strong plus.
- A proactive empathetic and collaborative mindsetcomposed and methodical under pressure with a passion for problem-solving.
What you can expect
- Impact & Ownership:An environment where your ownership is valued and strengthened.
- Flexibility:A modern hybrid working model across our Berlin and Munich locations. We work in a hybrid setup with a strong focus on teamwork and efficient collaboration.
- Personal growth:We support your development with a personal budget semi-annual feedback and clear growth paths.
- Pioneering spirit:Become part of a team with genuine passion for the future of open banking.
Dont tick every single box At Qwist we value diverse perspectives and experiences. If youre excited about this role but your background doesnt perfectly match every point we encourage you to apply anyway. You might be exactly who were looking for!
Qwist is proud to be an equal-opportunity employer that values diversity. We do not discriminate on the basis of race religion ethnic or national origin gender identity sexual orientation age marital status or disability status.
About us
Qwist is a pan-European Open Finance provider with a three-pillar solution (CONNECT ASSESS ACTIVATE) that helps businesses transform banking data into actionable insights and new revenue. As the first DACH regulated platform it offers a secure compliant and locally hosted solution across 2026 Qwist is expanding into new business verticals including Payments Lending and eCommerce.
Required Experience:
IC
About Company
Qwist is a leader in Open Finance, helping organizations unlock, analyze, and leverage financial data. With 100 employees across Europe and more than 100 clients – including leading banks, insurers, and automotive platforms – we provide regulated, secure access to 99% of all bank acco ... View more
